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KB10287 - Unable to add BlackBerry smartphone users in BlackBerry Manager
 
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Old 05-26-2009, 09:56 AM
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Default KB10287 - Unable to add BlackBerry smartphone users in BlackBerry Manager

KB10287 - Unable to add BlackBerry smartphone users in BlackBerry Manager


Environment

  • BlackBerry® Enterprise Server version 4.1
  • Microsoft® Exchange Server 2000 - 2007
  • Windows Server® 2000 - 2003



Overview

The administrator is unable to add BlackBerry smartphone users in BlackBerry Manager. Also, the Microsoft® Active Directory® Global Address List does not open.



Cause

The Messaging Application Programming Interface (MAPI) profile is corrupt.



Resolution

Re-create the MAPI profile. For more information, see KB10285.
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