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KB17402 - How to turn on wireless BlackBerry Device Software updates in the BAS
 
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Old 05-26-2009, 09:42 AM
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Default KB17402 - How to turn on wireless BlackBerry Device Software updates in the BAS

KB17402 - How to turn on wireless BlackBerry Device Software updates in the BlackBerry Administration Service


Environment

  • BlackBerry® Device Software
  • BlackBerry® Enterprise Server software 5.0



Overview

By default, wireless BlackBerry Device Software updates are not turned on in the BlackBerry Administration Service.



Resolution

To turn on wireless BlackBerry Device Software updates, complete the following steps:
  1. Open the BlackBerry Administration Service.
  2. In the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service.

  3. Click Edit component.

  4. In the BlackBerry Device Software deployment managed by BlackBerry Administration Service drop-down list, click Yes.

  5. Click Save All.




Additional Information

To turn on support for BlackBerry Device Software versions, complete the following steps:
  1. Open the BlackBerry Administration Service.
  2. In the BlackBerry solution management menu, expand Software > BlackBerry Device Software.
  3. Click Search for new BlackBerry Device Software bundles.
  4. Search for the BlackBerry Device Software bundle that BlackBerry smartphone users are required to update to.
  5. Click Edit BlackBerry Device Software supported bundles.
  6. In the New support type drop-down list, for each BlackBerry Device Software version that requires support, click Support.
  7. Click Save all.
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Old 07-09-2009, 08:36 PM
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This is more commonly known to us as OTASL. They kind of made this a well-published secret with BES 5.0 and never once referenced the acronym we've come to love and hate (but hey, it appears that carriers are now starting to realize the benefits - WOOT!)
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Old 08-24-2009, 09:28 PM
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FYI, enabling this functionality for server-initiated OTASL in BES 5.0 will disable the ability for users to request the updates from their devices. This is due to this option disabling/enabling certain IT Policy options and completely removing them from visibility (so you will be unable to revert the options to allow for the user to initiate a download from their device).

I can see RIM's point in making such a configuration, but this really should be left up to the BES administrator as to allow or disallow OTASL from both locations (handheld or server), a la BES 4.1.x.
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Old 08-25-2009, 06:30 AM
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Quote:
Originally Posted by Otto View Post
but this really should be left up to the BES administrator as to allow or disallow OTASL from both locations (handheld or server), a la BES 4.1.x.
Agreed.
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Old 08-25-2009, 10:01 AM
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Quote:
Originally Posted by Otto View Post
FYI, enabling this functionality for server-initiated OTASL in BES 5.0 will disable the ability for users to request the updates from their devices.
i just spent the last hour trying to figure out why i couldnt request it from the device.
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Old 08-25-2009, 01:58 PM
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LOL! See, I did the *SAME* thing! And then posted here so others could learn from my frustration. By the way, I have an open ticket about this with RIM.
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