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KB13841 - Enterprise activation process stops at Activating or Retrying status
 
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Old 05-25-2009, 11:32 PM
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Default KB13841 - Enterprise activation process stops at Activating or Retrying status

KB13841 - Enterprise activation process stops at Activating or Retrying status


Environment

  • BlackBerry® smartphone
  • BlackBerry® Device Software version 4.0 to 4.2
  • BlackBerry® Enterprise Server version 4.0 to 4.1



Overview

The BlackBerry smartphone displays an Activating or Retrying status during the enterprise activation process.



Cause

The BlackBerry smartphone is not in an area with sufficient wireless network coverage.


Looking at the BlackBerry Agent log you will see the following log line:

[40913] (05/19 16:34:27.196):{0x8EC} {[email protected]} Device 1234ABCD state: out of coverage




Resolution

Test network connectivity by sending a personal identification number (PIN) message from the BlackBerry smartphone to yourself. For instructions on composing a PIN message, see KB02913.
If the PIN message test does not work, wait for the enterprise activation process to continue when you return to an area with sufficient wireless network coverage.
See KB13458 for more information.

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Old 06-22-2009, 08:39 PM
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updated.
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