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Unable to access GTalk
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Old 02-03-2009, 11:45 PM
BES Activated
Join Date: Feb 2009
Posts: 2
Default Unable to access GTalk

I can`t get in to gtalk on my blackberry(service not enabled for this handheld) Im using BES 4.1 SP6 , I have tried wiping the device, double and tripled checked that the Gtalk policy was enabled, I don`t have the gtalk service book and I have tried pushig services books every way I can, is there a way to manually add, load or copy the service book from another device or something...


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Old 02-03-2009, 11:48 PM
hdawg's Avatar
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147

So ... since it isn't a BES issue ...

Who's your carrier?
What handheld are you using?
What handheld OS?
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Old 02-04-2009, 12:04 AM
BES Activated
Join Date: Feb 2009
Posts: 2

I tried aproching my Carrier(Telcel) but they didn't know how to help me with this problem, what should I tell them to do or to check, their answer was "Gtalk does not work with Bes", but thats not right, the same carrier has gtalk with bis and every other IM client, I can use any other IM client except google talk and thats what I need to use! hehe.

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Old 02-04-2009, 12:09 AM
Sith_Apprentice's Avatar
Super Moderator
Join Date: Dec 2008
Posts: 1,056

Your IT policy does not block any service books?
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Old 02-05-2009, 11:52 PM
BES Administrator
Join Date: Jan 2009
Location: Trinidad and Tobago
Posts: 28

Your IT policy is probably set to block any download or install of any third part applications....

You can check from your Blackberry Manager GUI, under Blackberry Domain and click on the Edit Properties link on the right hand corner. Under Properties, select IT Policy and another window pops up...select the IT policy that your handset is assigned to and click on the Properties button on the right.

Another screen comes up stating the properties of that IT policy. Go to Security Policy Group and there is option: Disallow Third Party Application Downloads. It's either set to True or False...You may need to set it to false to allow download and install of 3rd party apps...

You should test it on your handset first...
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Old 02-07-2009, 02:36 PM
John Clark's Avatar
BES Guru
Join Date: Dec 2008
Posts: 589

There's always BeejiveIM. That's what I use. In fact, I've never even used the oem supplied IM clients. I delete them and just use Beejive. It's nice having them all in one app.

Beejive - instant messaging anywhere
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