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Old 09-16-2009, 10:07 PM
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Default KB18998 - How to reset a BlackBerry smartphone to factory defaults

KB18998 - How to reset a BlackBerry smartphone to factory defaults


Environment

  • BlackBerry® Device Software versions 4.3 to 4.7
  • BlackBerry® Desktop Software version 4.7 to 5.0



Overview

To reset a BlackBerry smartphone to factory defaults perform the following steps:
Warning: Back up the BlackBerry smartphone. For assistance backing up the BlackBerry smartphone, see KB11625.
  1. Connect the BlackBerry smartphone to the computer.
  2. Open Start > Programs > Accessories > Command Prompt.
  3. Type cd C:\Program Files\Common Files\Research In Motion\Apploader
  4. Type loader.exe /resettofactory Note: BlackBerry® Desktop Manager 4.7 to 5.0 must be installed on the computer. The BlackBerry smartphone must be running BlackBerry Device Software versions 4.3 to 4.7.
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