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Old 09-16-2009, 09:12 PM
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Default KB19558 - A copy of an email message may appear in the Lotus Notes Trash unencrypted

KB19558 - A copy of an email message may appear in the Lotus Notes Trash unencrypted


Environment

BlackBerry Enterprise Server 4.1, 5.0



Overview

IBM Lotus Domino has the following security feature: "When receiving unencrypted mail, encrypt before storing in your mailfile". A company that enables this setting for a BlackBerry user in the user's person document may encounter a condition whereby a copy of an email messaege may appear as unencrypted in the Lotus Notes Trash folder for that user.




Cause

The following conditions need to be met to potentially expose this issue:

1. BlackBerry Enterprise Server Setting - "Rich Content Enabled" = 0 | Server Configuration - Edit Properties - Rich Content Enabled
2. IBM Lotus Domino Setting - "When receiving unencrypted mail, encrypt before storing in your mailfile" = Yes | Person Document




Resolution

There is currently no fix for this issue, but the following development ticket has been logged - ISN 345273 (Issue Number)



Workaround

Set "Rich Content Enabled" = 1
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