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Old 09-14-2009, 10:12 PM
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Default KB02385 - "LowLevelError 1209" appears in the agent log for the BES

KB02385 - "LowLevelError 1209" appears in the agent log for the BlackBerry Enterprise Server


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange



Overview

The BlackBerry Enterprise Server is not redirecting messages to and from BlackBerry smartphones.
The BlackBerry Enterprise Server Agent (MAGT) debug log displays the following lines of code:
(01/12 00:00:56):{0x5E0}MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281.

(01/12 00:00:56):{0x5E0} {@} Unable to save configuration settings or statistics.
The following warning message is generated in the Windows® Event Viewer application log files :
Event Type: Warning
Event Source: BlackBerry Messaging Agent 1
Event Category: None
Event ID: 20301
Date: 6/18/2009
Time: 2:15:39 PM
User: N/A
Computer: EXAMPLE
Description:
{[email protected]} Unable to save configuration settings or statistics



Cause

The possible causes for this error are as follows:
  1. The Messaging Application Programming Interface (MAPI) connection between the BlackBerry Enterprise Server and the Microsoft® Exchange® Server was lost.
  2. The BlackBerry smartphone user account information has been removed from the mailbox or is corrupted.
  3. There is no Windows account for the BlackBerry smartphone user in Microsoft® Active Directory®.



Resolution

Complete the appropriate resolution for the cause.
Cause 1

The MAPI connection between the BlackBerry Enterprise Server and the Microsoft Exchange server was lost.
Resolution 1

Stop and restart the BlackBerry Enterprise Server services to reestablish the MAPI connection.
Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

Cause 2

The BlackBerry smartphone user account information has been removed from the mailbox or is corrupted.
Resolution 2

  1. Remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.
  2. Add the BlackBerry smartphone user to the BlackBerry Enterprise Server. This will resend the BlackBerry smartphone user account information to the Microsoft Exchange Server. For more information, see KB11638.

Cause 3
There is no Windows account for the BlackBerry smartphone user in Microsoft Active Directory.
Resolution 3
Create an account for the BlackBerry smartphone user in Microsoft Active Directory, or remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.



Additional Information

This article includes information previously documented in KB18649.
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