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Old 08-16-2009, 08:37 PM
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hdawg hdawg is offline
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Default KB04310 - Receive missing desktop service books wirelessly

KB04310 - Receive missing desktop service books wirelessly


  • BlackBerry® device
  • BlackBerry® Device Software 4.0
  • BlackBerry® Enterprise Server 4.0


To receive missing desktop service books wirelessly, complete the following steps:
Note: The BlackBerry device must be activated on the BlackBerry Enterprise Server and have at least one desktop service book.
  1. Open Options.
  2. Click Security Options.
  3. Click General Settings.
  4. Highlight an entry in the Services field.
  5. Display the menu and select Regenerate Encryption Key. When the BlackBerry device has regenerated the encryption key, any missing desktop service books will be sent to the service book database.
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