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Old 07-23-2009, 12:03 PM
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hdawg hdawg is offline
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Default KB18649 - "Unable to save configuration settings or statistics" is found ...

KB18649 - "Unable to save configuration settings or statistics" is found in Windows Event Viewer


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® Exchange Server version 2000 to 2007



Overview

The following warning message is generated in the Windows® Event Viewer application log files :
Event Type: Warning
Event Source: BlackBerry Messaging Agent 1
Event Category: None
Event ID: 20301
Date: 6/18/2009
Time: 2:15:39 PM
User: N/A
Computer: EXAMPLE
Description:
{[email protected]} Unable to save configuration settings or statistics



Cause

This warning message is generated for a BlackBerry smartphone user on the BlackBerry® Enterprise Server in one of the following situations:
  1. There is no Windows account for the BlackBerry smartphone user in Microsoft® Active Directory®.
  2. There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
  3. There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.



Resolution

Complete the appropriate resolution for each cause:

Cause 1
There is no Windows account for the BlackBerry smartphone user in Microsoft Active Directory.
Resolution 1
Create an account for the BlackBerry smartphone user in Microsoft Active Directory, or remove the BlackBerry smartphone user from the BlackBerry Enterprise Server.

Cause 2
There is no mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 2
Create a mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.

Cause 3
There is a corrupted mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
Resolution 3
Rebuild the mailbox or create a new mailbox for the BlackBerry smartphone user in the Microsoft Exchange Server.
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