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Old 01-22-2009, 07:18 PM
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Default KB10285 - How to re-create the BlackBerry Enterprise Server MAPI profile

KB10285 - How to re-create the BlackBerry Enterprise Server MAPI profile


Environment

  • BlackBerry® Enterprise Server version 2.1 to 5.0 for Microsoft® Exchange



Overview

Warning: The following procedure requires modifying the computer registry. This can cause substantial damage to the Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.
To re-create the BlackBerry Enterprise Server Messaging Application Programming Interface (MAPI) profile, complete the following steps:>>
1.Log in to the BlackBerry Enterprise Server using the service account. >>
2.Stop the BlackBerry Enterprise Server services, and close the BlackBerry Manager if running. >>
3.Open the Registry Editor and go toHKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\. >>
4.Right-click on the Profiles folder and select "Export". Give this backup file a name and save it. Once the BlackBerry Enterprise Server is back up and running properly, this file can be deleted.
5. Right-click on the Profiles folder and select "Delete". Click 'Yes' when prompted to confirm deletion of this key and its subkeys.
> 6.Close the Registry Editor. >>
7.Create a new MAPI profile using the steps outlined below for the appropriate software version of the BlackBerry Enterprise Server.
8.Start the BlackBerry Enterprise Server services.
Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones, see article KB04789 for more information.


To create a new MAPI profile, perform the steps for the appropriate software version of the BlackBerry Enterprise Server.

BlackBerry Enterprise Server software version 2.1
  1. Go to Start > Programs > BlackBerry Enterprise Server > Edit BES MAPI Profile.
  2. Type the name of the Microsoft® Exchange Server and the BlackBerry Enterprise Server administration mailbox name.
  3. Click Check Name.
  4. Click Apply > OK.
BlackBerry Enterprise Server software versions 3.5 and 3.6

  1. Go to Start > Programs > BlackBerry Enterprise Server > Edit MAPI Profile for.
  2. For each of the MAPI profiles perform the following tasks:
    1. Select the profile.
    2. Type the name of the Microsoft Exchange Server and the BlackBerry Enterprise Server service account mailbox name.
    3. Click Check Name and verify that the profile resolves.
    4. Click Apply > OK.
BlackBerry Enterprise Server software version 4.0

  1. Go to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the BlackBerry Server tab, click Edit MAPI Profile (see screenshot below):
  3. Type the name of the Microsoft Exchange Server and the BlackBerry Enterprise Server service account mailbox name.
  4. Click Check Name.
  5. Click Apply > OK.
BlackBerry Enterprise Server software version 4.1

  1. Go to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the BlackBerry Server tab, click Edit MAPI Profile (see screenshot below):
  3. Type the name of the Microsoft Exchange Server and the BlackBerry Enterprise Server service account mailbox name in the appropriate fields.
  4. Click Check Name. The service account name will now be underlined.
  5. Click Apply > OK.
  6. Open BlackBerry Manager. When a dialog box appears stating that the MAPI Profile "BlackBerryManager" does not exist, click OK.
  7. Repeat steps 3 through 5 above.
BlackBerry Enterprise Server software version 5.0

  1. Go to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the BlackBerry Server tab, click Edit MAPI Profile (see screenshot below):
  3. Type the name of the Microsoft Exchange Server and the BlackBerry Enterprise Server service account mailbox name.
  4. Click Check Name.
  5. Click Apply > OK.
>


Additional Information

To determine which service account the BlackBerry Enterprise Server is using, complete the following steps:
For BlackBerry Enterprise Server software version 3.6

  1. Go to Start > All Programs > Administrative Tools > Services.
  2. Select the BlackBerry Server service.
  3. Right-click and select Properties.
  4. Click the Log On tab.
  5. The name specified in the Account field is the service account.
For BlackBerry Enterprise Server software versions 4.0-5.0

  1. Go to Start > All Programs > Administrative Tools > Services.
  2. Select the BlackBerry Dispatcher service.
  3. Right-click and select Properties.
  4. Click the Log On tab.
  5. The name specified in the Account field is the service account.
Note: If the account specified is a Domain Administrator account or a personal Windows account, then the service account must be switched. For instructions on switching the service account, see one of the following articles:
  • For BlackBerry Enterprise Server version 3.6, see KB04334
  • For BlackBerry Enterprise Server version 4.0-5.0, see KB04293
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