View Single Post
  #1 (permalink)  
Old 09-20-2009, 04:29 PM
hdawg's Avatar
hdawg hdawg is offline
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB11741 - "Inbox not found for user <username>" error message

KB11741 - "Inbox not found for user " error message


Environment

  • BlackBerry® Enterprise Server version 4.0 and 4.1
  • IBM® Lotus® Domino®
  • SDR106501



Overview

The following error is displayed:
Inbox not found for user



Cause

The State Database Folders list for the BlackBerry smartphone user is missing the $Inbox folder (it may also be missing the $Sent and $Drafts).



Resolution

To restore the missing folders, perform the following steps:
  1. Turn wireless reconcile off on the BlackBerry smartphone by selecting Messages > Options > Email reconciliation on the BlackBerry smartphone Home screen.
  2. Delete all folders from the BlackBerry smartphone user's State Database by selecting Edit > Select All > Delete, while the Mail Folders view is open in the State Database.
  3. Turn wireless reconcile back on from the BlackBerry smartphone (Messages > Options > Email reconciliation).
  4. Refresh the State Database by selecting View > Refresh or Click F9.
  5. Verify that the folder list is populated.
  6. Test message flow.



Additional Information

The BlackBerry smartphone user will be unable to send any email.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links