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Old 09-20-2009, 04:29 PM
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Default KB11741 - "Inbox not found for user <username>" error message

KB11741 - "Inbox not found for user " error message


  • BlackBerry® Enterprise Server version 4.0 and 4.1
  • IBM® Lotus® Domino®
  • SDR106501


The following error is displayed:
Inbox not found for user


The State Database Folders list for the BlackBerry smartphone user is missing the $Inbox folder (it may also be missing the $Sent and $Drafts).


To restore the missing folders, perform the following steps:
  1. Turn wireless reconcile off on the BlackBerry smartphone by selecting Messages > Options > Email reconciliation on the BlackBerry smartphone Home screen.
  2. Delete all folders from the BlackBerry smartphone user's State Database by selecting Edit > Select All > Delete, while the Mail Folders view is open in the State Database.
  3. Turn wireless reconcile back on from the BlackBerry smartphone (Messages > Options > Email reconciliation).
  4. Refresh the State Database by selecting View > Refresh or Click F9.
  5. Verify that the folder list is populated.
  6. Test message flow.

Additional Information

The BlackBerry smartphone user will be unable to send any email.
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