Our BES has enforced the password policy on devices, with a security timeout
controlable by the user between 1 and 30 minutes.

Now, the problem I'm having is that when I'm watching a video in the media
player longer than security timeout the device locks itself, ie it does not
recognize it's not idle. At least with my device and BES.... I asked a friend
on another company to test it with his device/BES and it doesn't happen...

Any tips no how I can fix this?

Thanks,

Fabian

It looks like your admins may have set the following IT Policy setting:

Password policy group > Periodic Challenge Time IT policy rule

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This rule specifies the security timeout interval (in hours) after which the BlackBerry® device locks and prompts the user to type a password, regardless of whether the BlackBerry device has been active during that interval.

Default setting: If you set the Enable Long-Term Timeout IT policy rule to True, the security timeout interval is turned on and set to 1 hour by default.

Usage: Type a periodic challenge time to shorten or extend the security timeout interval to a value within the range of 1 hour to 24 hours.

-----

If indeed they have set this ask them to remove it if they can. Did you notice how long it would take for this auto-lock to kick in?

If it takes less than an hour to kick in, then unfortunately you need to perform some form of key click or movement to work around the inactivity timeout as the video playing does not appear to meet the requirement for activity on the device. Either way, no way around it.

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Hello hdawg,

Thanks for you reply.

The only settings on BES are:

Device-Only Items -> Password Requiered = True
Device-Only Items -> User Can disable password = False
Device-Only Items -> Maximum Secuirty Time out = 30
Device-Only Items -> Maximum Password Age = 0
Device-Only Items -> User Can Change Timeout = True

All the options on Password policy group are the default one...

So I'm out of luck?

Cheers
Fabian

It doesn't look like there is a period timeout, so that is good ... however it appears as though the media player usage doesn't reset the timer when it is playing (I know this is how it works when I listen to music)

Perhaps you might try a different media application and configure it to have the application permission:

Interaction > Security Timer Reset

to a value you of Allow. This will allow the application to reset the idle timer so that the device doesn't lock when it hits the inactivity timeout.

__________________
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The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.