Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
BBM 5.0 Freezing upon opening (net_rim_bb_qm_peer is not responding)
 
  #1 (permalink)  
Old 12-30-2009, 06:23 PM
BES Administrator
 
Join Date: Nov 2009
Location: New York
Posts: 13
Angry BBM 5.0 Freezing upon opening (net_rim_bb_qm_peer is not responding)

Can anyone help out with this?

Anytime after a reboot, BBM seems to load fine. I can see all my conversations in the messages screen. Can open them, can respond, and can receive messages. Once I actually open the BBM icon on my BB Desktop, I can scroll for about 3 seconds, then it freezes up and eventually give me the error message "Uncaught Exception: Application net_rim_bb_qm_peer(214) is not responding; process terminated". The number at the end changes.

The only way to get it working, is to keep opening the icon, which takes about 3-5 minutes. I have to do this several times as it fails multiple times. Sometimes I have to reboot again and start all over to get it to stay stable.

This has happened with 5.0.0.54, 55, 56, & 57. It has also happened with OS 5.0.0.421 and 5.0.0.423 (and one before it, but can't remember OS #). On a 9700.

PLEASE HELP. Its driving me MAD!

Last edited by vod332; 12-30-2009 at 06:26 PM.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 12-31-2009, 03:37 AM
John Clark's Avatar
BES Guru
 
Join Date: Dec 2008
Posts: 589
Default

Do you have any 3rd party apps installed?

Have you tried uninstalling completely and reinstalling?

Have you tried clearing the BBM database using desktop manager?
Reply With Quote
  #3 (permalink)  
Old 12-31-2009, 04:35 AM
BES Administrator
 
Join Date: Nov 2009
Location: New York
Posts: 13
Default

I do have a few 3rd party apps installed, but nothing that i didn't have before this problem started...can try removing them all...

have already tried completely removing and reinstalling, no luck.

Now that is does backup remotely, i cannot clear the database via desktop manager. good idea though.
Reply With Quote
  #4 (permalink)  
Old 12-31-2009, 12:44 PM
John Clark's Avatar
BES Guru
 
Join Date: Dec 2008
Posts: 589
Default

Before doing anything, make a full backup of the device.

Then go to Options >Advanced Options >Service Books and delete the [Desktop] Sync service book

Plug the device in to DM and clear the BBM database. Try BBM again

Go back to the Service Book page and hit Menu >Undelete. This should bring back the Sync service book.
Reply With Quote
  #5 (permalink)  
Old 01-04-2010, 02:42 AM
BES Administrator
 
Join Date: Nov 2009
Location: New York
Posts: 13
Default

So I have gone to the extreme of deleting my entire contact list and have started to rebuild it one contact at a time. While I had no contacts, BBM was running perfectly.

I re-invited all 67 of my contacts. While about 20 of them came back immediately, a reboot did not seem to affect BBM. After the next 19 came in, a reboot has caused the same "Not responding" error if I actually try to open the BBM application.

I can still use BBM by accessing a conversation in the messages list or starting a conversation via the address book.

So I guess one of my contacts is messing up my database? How is this possible??? PLEASE HELP. This must be a bug, but I don't know what to do about it.

The error I get is in the jpg attached. I will do just about anything to figure this out...I just don't want to ask all 67 people to be friends again...
Attached Thumbnails
BBM 5.0 Freezing upon opening (net_rim_bb_qm_peer is not responding)-2010_01_04_01_29_25.jpg  
Reply With Quote
Reply

Bookmarks

Tags
bbm, net_rim_bb_qm_peer

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Problem opening attachment forino Port 3101: The BES Admin Bar & Grill 1 08-14-2010 02:22 PM
KB05018 - Visual C++ Runtime Error when opening BlackBerry Manager hdawg Featured BlackBerry KB Articles 0 02-02-2009 11:04 PM
KB13547 - Unknown error when opening .wav files on the BlackBerry 8830 smartphone hdawg Featured BlackBerry KB Articles 0 01-20-2009 08:30 PM


All times are GMT -4. The time now is 04:03 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2