I've got a user who has recently moved to a new BES, the mail server is the same. I have it setup and all the users seem to be working just fine.

The user with the problem has all their synchronization in both directions working, but when they create a calendar event on their phone it does not synch to their Outlook, but all of their Outlook events (past items and newly created) synch to the phone no problem.

Any idea what I can do to get this guy going again?

BES 4.1.4.17
Users is on an 8130 with firmware version 4.3.0.97

I had him wipe his phone, and I recreated his user on the server this morning already. Even after everything connected and synchronized successfully the problem remained. Resent the IT policy and service books, but no dice.

I'm going to check the logs in the meantime, but any help would be great!

Quick Addition...I found this in the logs...

40373] (05/08 10:03:08.842):{0x12E0} {John@xxxxx} Queuing notification of modified appointment (external). EntryId=89533 (delay processing 2 seconds)
[40373] (05/08 10:03:08.858):{0x12E0} {John@xxxxx} Queuing notification of modified appointment (external). EntryId=89534 (delay processing 2 seconds)
[40487] (05/08 10:03:08.858):{0x1E80} {John@xxxxx} Not requeuing calendar item EntryId=89534 - same source key as DuplicateEntryId=89533
[30000] (05/08 10:03:10.876):{0x1440} {John@xxxxx}-DoCalendarPacketProcessing-Tag=89533 Send calendar optimization packet to device
[40000] (05/08 10:03:10.876):{0x1440} {Johnxxxxx}-GetAndCheckProperties- Returned Property PR_START_DATETIME is invalid, PR_SOURCE_KEY is F4196391640E3646BDD2952C2453C20000000021DD61
[40000] (05/08 10:03:10.876):{0x1440} {John@bnbiz.org}-GetRIMCalendar- GetAndCheckProperties failed Entry tag =89533
[40000] (05/08 10:03:10.876):{0x1440} {John@xxxxx}-CalendarPacketProcessOptimization- GetRIMCalendar() failed error=1 EntryID=89533

THEN this shows up a few minutes later...

[40267] (05/08 10:11:47.256):{0x1434} {John@xxxxx} Starting calendar rescan
[40373] (05/08 10:11:47.318):{0x1434} {John@xxxxx} Queuing notification of modified appointment. EntryId=90312 (delay processing 2 seconds)
[40373] (05/08 10:11:47.318):{0x1434} {John@xxxxx} Queuing notification of modified appointment. EntryId=90311 (delay processing 2 seconds)
[30019] (05/08 10:11:47.318):{0x1434} {John@xxxxx} MAPIMailbox:oICS ICS Synch Successful
[40701] (05/08 10:11:47.318):{0x1434} {John@xxxxx} Calendar rescan completed


Does that offer any insight?

I don't believe the calendar rescan offers anything, as that is just a standard interval-based task. However, the first section of log lines do appear to show some sort of issue. In looking on the internet, someone had a similar problem with a BIS account configured on the device.

In all honesty, my first steps would be to open the calendar item on the device, press and hold ALT while typing VIEW. See if this item has a RefId and then look that up in the logs to see if you see any hints as to an issue.

Also, there were a number of calendar items that were fixed with updates since BES 4.1 SP4 and OS 4.3, so those may be worth looking into (perhaps the handheld first, as that's a fairly simple thing to try that would only impact the single user).

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BCSA (4.1, 5.0) | BCSD (4.1, 5.0)

The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.

I found out today that this is a system wide problem, it just took longer for other users to realize as they rarely enter appointments through the phone. Any ideas? I'm going to resume scouring the logs for new information.

If it affects all users, then it is a permission issue. Use KB05270 - One-way wireless calendar synchronization for one or more BlackBerry users to troubleshoot the problem.

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Abe, you are wonderful. That looks to be exactly what is going on! Thanks for your help.