Our business benefits team are pestering to use informration out of log files to produce a list of measures including;

• what app's are being used on the device (just out of the box stuff at the moment)
• Evidence of regular usage (we are a 24 hour organisation)
• Historical location information.

I'm looking to dump all this in a csv file and say enjoy

Can anyone point me towards documentation that can help me script the above, in particular the gps element

thanks in anticipation

1&2) Apps are being used on device & usage ... I know of no way to do this. You can run a report to see what apps are installed ... but is that of any value without kowing usage?

As far as location info ... what are you looking for? Do you really want historical GPS coordinates for all of your BlackBerry handhelds? Is this kind of tracking approved by HR / Security team?

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Thanks for the reply.

GPS - security folks aware and OK, we arent so much intersted in individuals movements but more the whole workforce as a total

Ultimatley the work will lead to a visibility rating, as the issue of BB's is tied to increased out of office work.

In all honesty, without having a third party type reporting system, this would be nearly impossible to do without more manhours in development than what its worth (I use BoxTone for the first two items). I would recommend that if its important enough to the business to have this information, then they will need to fork over some money for the purchase of products that can do exactly what they wanted (or they could spend more on giving you a raise and bonus for figuring it out on your own ).

Historical GPS tracking can only be gathered by a third-party application. As of BES 4.1 SP6, I have yet to see the Lat/Long columns populated in the BES. Wallace Wireless, which is centered around BCP and Emergency Communications, had perhaps the best looking module for doing just this, although I don't think that's necessarily reason to purchase the whole product, of course.

As I said, if its important enough to the business, money should be spent rather than time being wasted. For example, for the second item, you'd have to track EVERY message and action on this message (read/delete changes from handheld/client), compile all of that information into a database, and then spit it back out into a format they could use. Usage should not be limited to how many messages someone received or sent on the device, as that is FAR from accurate (I could receive 10,000 emails per day and only send none and be considered inactive, although you don't get the insight that I actually read 8,000 of those messages from my device and responded accordingly through phone or in person).

Applications can be tracked in the database fairly easily, but you'll have to parse out useless information and merge the data from user information in another table. I'm not really sure how to actually do all of that, but I'm aware of where the data needs to come from (with regards to the database). You cannot track actual usage of the applications to my knowledge - only what is installed.

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Thanks for the comprehensive reply. Just reviewed the Boxtone site, can anyone comment on how useful this software is and a rough idea of costs?

Check out the product review section, Otto did a huge write up

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Yep, here's the link:
Q&A Session with BoxTone's Mitch Berk

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The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.