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Resync list of device applications
 
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Old 06-08-2011, 10:24 AM
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Join Date: Feb 2011
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Question Resync list of device applications

The list of installed application shown in the BES console for many of our devices shows duplicates for some of the apps. When looking at the list of apps on the device itself it looks fine.

This coruption in the database seems to cause errors when trying to deploy apps to these devices with BES.

I first noticed this when we were still on BES 4.1.7. We recently migrated the users to 5.0.3 and my hope was that BES would resync this information. It did not.

When still on 4.1.7 I tried forcing resyncs using the SyncRequest tool as explained by hdawg here. But that didn't seem to work.
How to reload missing BlackBerry smartphone data into the BlackBerry Manager - Port3101.org : Your BES Connection

The 5.0.3 resource kit doesn't seem to have the SyncRequest tool.

Anyone have ideas on how to get BES to flush the application list and resync it on 5.0.3?

Thanks,
Rob
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