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BES duplicates sent messages on device.
 
  #1 (permalink)  
Old 04-05-2011, 07:14 AM
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Default BES duplicates sent messages on device.

Hi guys,
I've recently encountered a problem with my BES. When user seding a message from a device, BES creates 2 copies of it in sent items on device. In mail program, however, it shows only 1 (original) message.
My BES version is 5.0.2 with MR3, my mail system is Exchange 2010.
Here's the sample of MAGT log where you can see both messages. RefID 2032364841 is the sent original, RefID -1136912023 is the copy what BES creates.
Code:
[30112] (04/05 13:28:31.360):{0x1E68} {user@domain.com} Receiving message from device, RefId=2032364841, Tag=4846, TransactionId=-224996249, Date=05.04.2011 13:27:24
[40292] (04/05 13:28:31.610):{0x1E68} {user@domain.com} Email message sent for device, Tag=4846
[40279] (04/05 13:28:31.610):{0x1E68} {user@domain.com} SubmitToRelaySendQ, Tag=4846
[40000] (04/05 13:28:31.610):{0x1328} [BIPP] Send status DATA_ACCEPTED, Tag=4846
[30247] (04/05 13:28:54.966):{0x12DC} Server stats - Msgs: Forwarded 1219, Sent 127, Pending 0, Expired 0, Filtered 29, Forwarded/Min 0, Sent/Min 0
[40856] (04/05 13:29:09.573):{0x1E78} {user2@domain.com} Starting Memos rescan
[40891] (04/05 13:29:09.573):{0x1E78} {user2@domain.com} No changes detected, rescan complete (type=Memos)
[40000] (04/05 13:29:15.525):{0x1324} [BIPP] Received datagram, Tag=4847
[40700] (04/05 13:29:15.525):{0x2E4} {user@domain.com} Receiving packet from device, size=41, TransactionId=-224996248, Tag=4847, content type=CMIME, cmd=0x3
[40698] (04/05 13:29:15.525):{0x2E4} {user@domain.com} Receiving OTAFM request from device, Tag=4847, TransactionId=-224996248
[30275] (04/05 13:29:15.525):{0x2E4} {user@domain.com} Received SEND_CHANGES_REQUEST from device, Tag=4847, TransactionId=-224996248
[40405] (04/05 13:29:15.541):{0x1290} {user@domain.com} MAPIMailbox::WeWantThisSentMessage - OpenEntry (0x8004010f) failed
[40423] (04/05 13:29:15.541):{0x1290} {user@domain.com} Queuing new mail through notification (external). EntryId=13064
[40405] (04/05 13:29:15.541):{0x1290} {user@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40423] (04/05 13:29:15.541):{0x1290} {user@domain.com} Queuing new mail through notification (external). EntryId=13065
[40692] (04/05 13:29:15.619):{0x2E4} {user@domain.com} Starting message moved rescan
[40378] (04/05 13:29:15.635):{0x2E4} {user@domain.com} GetNewMovedMessages - Duplicate message detected, RefId=2032364841
[40383] (04/05 13:29:15.635):{0x2E4} {user@domain.com} HandleDuplicateRefId - Checking duplicate message, RefId=2032364841
[40379] (04/05 13:29:15.666):{0x2E4} {user@domain.com} HandleDuplicateRefId - Removing properties from message, RefId=2032364841
[40693] (04/05 13:29:15.713):{0x2E4} {user@domain.com} Message moved rescan completed
[40690] (04/05 13:29:15.713):{0x2E4} {user@domain.com} Starting message status rescan
[40691] (04/05 13:29:15.744):{0x2E4} {user@domain.com} Message status rescan completed
[40699] (04/05 13:29:15.744):{0x2E4} {user@domain.com} OTAFM request from device processed
[40279] (04/05 13:29:15.744):{0x2E4} {user@domain.com} SubmitToRelaySendQ, Tag=4847
[40724] (04/05 13:29:15.744):{0x2E4} {user@domain.com} Get record key for this MAPI object, EntryId=13064
[40000] (04/05 13:29:15.744):{0x1328} [BIPP] Send status DATA_ACCEPTED, Tag=4847
[40435] (04/05 13:29:15.744):{0x2E4} {user@domain.com} Queuing new mail through notification. EntryId=13064. Msgs Pending 0
[40724] (04/05 13:29:15.744):{0x2E4} {user@domain.com} Get record key for this MAPI object, EntryId=13065
[40435] (04/05 13:29:15.759):{0x2E4} {user@domain.com} Queuing new mail through notification. EntryId=13065. Msgs Pending 0
[40405] (04/05 13:29:15.759):{0x1290} {user@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40726] (04/05 13:29:15.759):{0x1654} {user@domain.com} CheckForeignRIMProps - New message with RIM properties detected, deleting RIM properties. RefId=2032364841, EntryId=13064
[40405] (04/05 13:29:15.822):{0x1290} {user@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[30233] (04/05 13:29:15.838):{0x1654} {user@domain.com} New message was found in SentItems, EntryId=13064
[40287] (04/05 13:29:15.900):{0x1654} {user@domain.com} Queuing message, RefId=-1136912023, EntryId=13064, Posted=05.04.2011 13:28:31, Delivered=05.04.2011 13:28:33
[30066] (04/05 13:29:15.900):{0x1654} Total Msgs Pending 2
[40405] (04/05 13:29:15.900):{0x1290} {user@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40000] (04/05 13:29:15.900):{0x12F8} RpcGetSubject is called. [CH=90366328, MH=18447744]
[40000] (04/05 13:29:15.900):{0x12F8} RpcGetFirstAttachment is called. [CH=90366328, MH=18447744]
[30081] (04/05 13:29:15.900):{0x1E50} {user@domain.com} Sending message to device, size=168, EntryId=13064, RefId=-1136912023, TransactionId=-845561498, Tag=5060
[40279] (04/05 13:29:15.900):{0x1E50} {user@domain.com} SubmitToRelaySendQ, Tag=5060
[40000] (04/05 13:29:15.900):{0x1328} [BIPP] Send data, Tag=5060
Thanks.

Last edited by AlexanderP; 04-05-2011 at 07:17 AM.
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  #2 (permalink)  
Old 04-05-2011, 09:52 AM
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Join Date: May 2009
Location: Philadelphia, PA
Posts: 98
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what version of exchange? this sounds like a known issue with 2010 SP1 RU3...

Exchange 2007/2010 Rollup 3 Status Update - Exchange Team Blog - Site Home - TechNet Blogs
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Old 04-06-2011, 01:57 AM
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Yes. I have RU3 installed. Will try to uninstall it, and see if it helps.
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Old 04-07-2011, 01:24 PM
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RU3 is back for download thats supposed to fix this. try installing the new RU3.
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