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APPCRASH HandheldCleanup.exe
 
  #1 (permalink)  
Old 03-22-2011, 07:31 AM
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Join Date: Mar 2011
Location: West Yorkshire
Posts: 3
Default APPCRASH HandheldCleanup.exe

Hi

Has anyone some across an issue running the HandheldCleanup.exe on BES 5, Windows Server 2008 R2 reports the program has stopped working?

Problem Event Name: APPCRASH
Application Name: HandheldCleanup.exe
Application Version: 5.0.0.110
Application Timestamp: 49c43299
Fault Module Name: kernel32.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbde
Exception Code: c0000005
Exception Offset: 00011349
OS Version: 6.1.7600.2.0.0.272.7
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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  #2 (permalink)  
Old 03-22-2011, 10:12 AM
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Join Date: Jun 2010
Location: In the woods
Posts: 28
Default

Are you using "run as administrator"?
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Old 03-22-2011, 11:47 AM
BES Activated
 
Join Date: Mar 2011
Location: West Yorkshire
Posts: 3
Default

Hi

No, it just worked before but i have tried that just now and it still crashes.
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  #4 (permalink)  
Old 04-06-2011, 06:31 AM
BES Activated
 
Join Date: Mar 2011
Location: West Yorkshire
Posts: 3
Default

Resolution, now works after restarting the BES.
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