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Curve 8520, BES502, Exch2010 No Worky
 
  #1 (permalink)  
Old 03-16-2011, 09:41 AM
BES Activated
 
Join Date: Mar 2011
Posts: 3
Default Curve 8520, BES502, Exch2010 No Worky

Hi all -

Bit of a noob, but I've Googled myself half to death and can't find anyone else with this problem!

Basically I have:
Curve 8520 (wireless activation isn't available to me at present)
Desktop Software 6.1
Exchange 2010
Outlook 2007
1 user migrated to the Exchange 2010 (all the others are on 2003 and working fine with desktop enterprise registration/activation)

And what happens is:
I start up the BlackBerry desktop services
Connect the BlackBerry via USB
Choose "Get started with this device"
Choose to "Add my enterprise email account"
Choose "Default" as the startup profile option

I then get the message: "Your enterprise email services are not currently available. You need to be connected to your corporate network"

This is the end of the line - while this happens, Outlook is happliy connected to the Exchange 2010 server, sending and receiving mail without any issues...

At this point, there's nothing that looks related in the application eventlog, and a Rim.Desktop.Exception.log has been created in application data\research in motion, but it's zero KB



Anyone seen this before?

Any help gratefully received!
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  #2 (permalink)  
Old 03-16-2011, 09:58 AM
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Join Date: Feb 2009
Location: Toronto
Posts: 69
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WHen implementing in a situation like yours (going from Ex2k3 to Ex2k7 or Ex2k10) you have to go through the deployment guide and re-implement all of the security reccomendations as newer versions of exchange (Ex2k7 or later) and AD hosted on W2k8 or later have different requirements.

You'll need to look into re-applying security (via powershell) on your mailbox servers & cas servers for mailbox and calendaring web services. You'll have to look into creating a MAPI throttling policy for your BES service accounts, if you have AD running on W2k8 or later you'll probabally have to look into configuring NSPI throttling. You can't just add an Ex2k10 server beside an Ex2k3 server and expect things to work

Luckily this is all in Rim's deployment and administration documentation. Make sure all of the prerequisites have been met and you'll be fine.
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  #3 (permalink)  
Old 03-16-2011, 10:20 AM
BES Activated
 
Join Date: Mar 2011
Posts: 3
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Thanks for that - I guess no one else has the problem as they RTFM?
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  #4 (permalink)  
Old 03-16-2011, 10:25 AM
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Join Date: Feb 2009
Location: Toronto
Posts: 69
Default

... ya I had to learn that one the hard way. More and more we're dealing with increasingly complex systems and it really pays to understand the requirements completly before you get started. With that Said I read the install docs numerous times and still had rely on RIM's support to get things up and runnign properly as their documentation can suck (Monitoring docs, really suck).

Good luck.
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  #5 (permalink)  
Old 03-16-2011, 10:36 AM
BES Activated
 
Join Date: Mar 2011
Posts: 3
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Cheers
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