Hi

Running BES 5.02, Lotus Notes 8.5.1

Have spotted on a number of devices, firmware 5 and up. When composing an e-mail we now get the option to change the encoding from plain to lotus notes encryption.

We do not use Lotus Notes Encryption so the id file is not attached to a users mail file. Therefore this will not work.

Does anyone know if its possible to stop this option displaying on the devices as it will end up confusing our users.

The only information I can find seems to relate to configuring it but nothing on not having the feature show on the device.

Thanks in advance

Mark

From my understanding, currently there is no tweak via IT Policy or registry on BES for hiding this device option. BES 5.0.3 MR1 or MR2 may have...

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【noname】- Native but 3rd class citizen of a nation governed by idiots who import congestions and contention.
BlackBerry® Certified Solution Designer + System Administrator
IBM Certified Advanced Application Developer + Associate System Administrator - Lotus Notes and Domino

I now have a fix for this, see below


To disable the ability of sending IBM® Lotus Notes® native encryption encoding messages from BlackBerry devices activated on the BlackBerry Enterprise Server please follow the steps below.

Warning: The following procedure involves modifying the computer registry. This can cause substantial damage to the Microsoft® Windows® operating system. Document and back up the registry entries prior to implementing any changes.

On the computer that hosts the BlackBerry Enterprise Server, on the Start menu, click Run.

Type regedit.
Click OK.
Navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents (for 64-bit BlackBerry Enterprise Server this registry key will be HKEY_LOCAL_MACHINE\Software\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents) Right-click the registry key entitled NNEWritingCapable and select Modify.
In the Value data field, please change the value to 0.
Click OK.


After you finish: Restart the BlackBerry Messaging Agent. Please stop, pause for a few seconds (i.e. do not use the restart option) and start the BlackBerry Dispatcher (to restart the nbes task which will reload the threading settings) after the settings have been changed. This can be done in the Microsoft Services application (services.msc) or via the BAS:


- Navigate to BAS > Servers and components> BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Enterprise Server

- Click on the [BlackBerry Enterprise Server] in question

- Select Stop instance (not Restart Instance)

- Wait a few seconds

- Select Start instance



Important: Restarting the BlackBerry Enterprise Server or its services may delay message delivery to BlackBerry smart phones.

You may also need to resend service books to the devices for this to be picked up