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Upgrade from 5.0.1.x to 5.0.2 - No BAS console
  #1 (permalink)  
Old 02-17-2011, 08:22 PM
BES Activated
Join Date: Dec 2009
Location: Oceanside, CA
Posts: 2
Default Upgrade from 5.0.1.x to 5.0.2 - No BAS console

Last night I upgraded our BES to 5.0.2 MR3 from 5.0.1.x
The Server is up and processing messages/syncing properly.
However, I can't access the BAS console. It doesn't even come up for me to login. all blackberry services are running. I tried restarting the BAS services and they start normally, but still no console.
when i performed the upgrade I removed the BES monitoring services and installed them on a remote box.
They installed normally, but I can't access the webpage for the monitoring services either.
Any Suggestions?

Here's more details about our environment.

Number of Mail Servers: 2 cluster mailbox servers, and 2 NLB hub/cas servers.
OS of server BES is installed on: 2008 x64 (not R2)
Number of users on BES: 100
Database Type SQL 2005 express.
Database Local or remote: local
Exchange version (All): 2007
BES MAPI version (optional): latest as of yesterday BES CDO version (optional): latest as of yesterday

Issue: Internet error message "Cannot display page" *** this is it. web page won't display.
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  #2 (permalink)  
Old 02-21-2011, 06:50 AM
BES Administrator
Join Date: Feb 2009
Posts: 21

Did you check if one of those patches prevents BAS from starting ? KB23927-BlackBerry Administration Services continually stops and restarts, after an operating system hotfix is applied
The other issue that I´m experiencing on a regular basis is this one:
KB18260-The BlackBerry Administration Service page does not open due to an invalid "web.keystore" file

You should check BAS-AS Logs for any "exception" entries
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