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Old 02-14-2011, 10:52 PM
BES Activated
 
Join Date: Jan 2011
Posts: 4
Default Zombie messages

Hey Guys, has anyone seen this problem before? A user received a message from a user, which was never sent, which contains a thread from a different conversation. Here is an example of what I am trying to troubleshooting right now:

1: Bob sends a message to Jim
2: Bob sends another message to Jim (same thread)
3: Jim replies to Bob

4: Jim receives a message from Sam (that Sam never sent)
5: Jim replies to Sam

message 4 is the exact same as message 2, only differences are the from user and timestamps.

Here are what the messages look like.

Note: [MSG:#] is just for reference
Original:
Code:
From: Jim  [MSG:3]
To: Bob
Subject: Re:
Sent: Feb 14, 2011 3:05 PM

Yes
------Original Message------
From: Bob  [MSG:2]
To: Jim
Subject: Re:
Sent: Feb 14, 2011 2:50 PM

Hello, are you there yet?
------Original Message------
From: Bob  [MSG:1]
To: Jim
Subject:
Sent: Feb 14, 2011 2:15 PM

Hey, are you there?

Zombie message:
Code:
From: Jim [MSG:5]
To: Sam
Subject: Re:
Sent: Feb 14, 2011 3:12 PM

I'm here now.
------Original Message------
From: Sam [MSG:4]
To: Jim
Subject: Re:
Sent: Feb 14, 2011 3:10 PM

Hello, are you there yet?
------Original Message------
From: Sam
To: Jim
Subject:
Sent: Feb 14, 2011 2:15 PM

Hey, are you there?
I checked the BES MAGT log for Jim. As far as I can tell, he did not receive the message #4. I checked Sam's exchange account and he did not send message #4. Message #4 does not exist on the Exchange server, it's only on Jim's handheld.

I had this happen once before about a month ago to a different user. After all the reading I did I just chalked it up to database corruption on the device and swapped the user to a new device. I was going to do the same today, however, it happened to 2 completely separate users in a span of about 2 hours.

My current setup is:

BES 5.0.2 MR2
Exchange 2010

Any advice on how I should go about troubleshooting this would be appreciated! Thanks.
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