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POLC - Error parsing policy
 
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Old 01-25-2011, 02:45 AM
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Default POLC - Error parsing policy

Hello, I recently upgraded from BES 5.0.1 to BES 5.0.2 MR2 and everything is operational. However, since the upgrade I have noticed a HUGE number of POLC warnings in my event logs. I receive each of the warnings below every 30 seconds:

SCS::POLC_FindDigitalSignature - Error parsing policy
AddDigitalSignatureToPolicy - Error parsing policy
POLC_AddWeakPolicyFlagToPolicy - Error parsing policy
POLC_AddBESTypeFlagToPolicy - Error parsing policy
POLC_AddContentProtectionKeyToPolicy - Failed to parse policy
POLC_AddBESVersionToPolicy - Error parsing policy
POLC_UpdateBESUIDsInPolicy - Error parsing policy

I searched around but cannot find any information on them. Does anyone know what these warnings are indicating?

Here is a log snippet from my POLC log file.
Code:
[40000] (01/24 09:00:09.150):{0xEEC} SCS::PollDBQueueNewRequests - Change Detection Poll:  ProcessingRequests 0, LowerThreshold 30, ProcessingBESes 1, MaxDomainJobs 300, MaxJobsToSchedule 300, MaxBESJobs 100, MaxRequestsToQueue 100, Requests 0, QueueInterval (ms) 0.
[40000] (01/24 09:00:11.352):{0x1EC0} {}RequestHandler::DoWork - Processing CHECK_FOR_USERCONFIG_CHANGES request
[20000] (01/24 09:00:12.142):{0x1EC0} POLC_UpdateBESUIDsInPolicy - Error parsing the Policy
[20000] (01/24 09:00:12.142):{0x1EC0} POLC_AddBESVersionToPolicy - Error parsing the Policy
[20000] (01/24 09:00:12.142):{0x1EC0} POLC_AddContentProtectionKeyToPolicy - Failed to parse the Policy.
[20000] (01/24 09:00:12.142):{0x1EC0} POLC_AddBESTypeFlagToPolicy - Error parsing the Policy
[20000] (01/24 09:00:12.142):{0x1EC0} POLC_AddWeakPolicyFlagToPolicy - Error parsing the Policy
[20000] (01/24 09:00:12.145):{0x1EC0} AddDigitalSignatureToPolicy - Error parsing the Policy
[20000] (01/24 09:00:12.145):{0x1EC0} SCS::POLC_FindDigitalSignature - Error parsing the Policy
[40000] (01/24 09:00:12.145):{0x1EC0} {XXXXXXX, PIN=, UserId=494}SCS::CheckDBforInactiveUsers - Updating Policy State entry for new user
[20000] (01/24 09:00:15.171):{0x1EC0} POLC_UpdateBESUIDsInPolicy - Error parsing the Policy
[20000] (01/24 09:00:15.172):{0x1EC0} POLC_AddBESVersionToPolicy - Error parsing the Policy
[20000] (01/24 09:00:15.173):{0x1EC0} POLC_AddContentProtectionKeyToPolicy - Failed to parse the Policy.
[20000] (01/24 09:00:15.173):{0x1EC0} POLC_AddBESTypeFlagToPolicy - Error parsing the Policy
[20000] (01/24 09:00:15.173):{0x1EC0} POLC_AddWeakPolicyFlagToPolicy - Error parsing the Policy
[20000] (01/24 09:00:15.175):{0x1EC0} AddDigitalSignatureToPolicy - Error parsing the Policy
[20000] (01/24 09:00:15.175):{0x1EC0} SCS::POLC_FindDigitalSignature - Error parsing the Policy
Thanks
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Old 02-08-2011, 02:44 PM
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Same exact thing here... save version.... same messages.... anyone?
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Old 02-14-2011, 08:19 PM
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Hey Saphran, have you found out any more information about these warnings?

How often are these warnings occurring for you? They seem to have increased in frequency for me, however, it seems to be in correlation to my userbase. If I average them across my users, I seem to be getting each warning approximately every 6.5hrs per user. Is this similar to what you're seeing?

Last edited by dfcontra; 02-14-2011 at 08:28 PM.
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Old 03-12-2011, 09:24 AM
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Default Elfogadom

mit kerestem, koszonom
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Old 06-03-2011, 01:07 PM
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mit kerestem, koszonom ?

Im getting this on BES Express 5.0.3

anyone have anything?
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Old 07-08-2011, 10:36 AM
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Same issue on 5.0.3mr2. We're showing this problem on 6/7 of BES servers in our domain. Any results?
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Old 07-08-2011, 11:09 AM
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I would open a call with RIM. Haven't seen these / don't know the direct impact on them ... looks like a possible issue with the database model.
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