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Troubleshooting msg delays?
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Old 01-20-2011, 06:46 PM
BES Activated
Join Date: Feb 2009
Location: Sacramento, CA
Posts: 5
Default Troubleshooting msg delays?

I hate to come throw out a somewhat general question, but all day today I've noticed message delivery delays from 10-25 minutes.

BES 4.1 for Exchange, fully up-to-date
MSDE on the same box
Exchange 2003 clusters

Typically our message delivery times are very quick, which is why today stands out as out-of-the-ordinary.

No hung agent messages in the event logs. I've turned off/on my mobile connection and also rebooted the smartphone. Each time it seems to bring in the latest messages, but then sync is intermittently delayed again.


Last edited by ObliteRon; 01-20-2011 at 06:58 PM.
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Old 01-20-2011, 07:00 PM
knottyrope's Avatar
The knotty A D M I N
Join Date: Jan 2009
Location: Mass
Posts: 103

how many users on BES and Exchange?
What tpe of disk structure?

Av or backup running?

Torch 9800 on BES 4.1.6 MR7, Exchange 2003, SQL 2005.
WES 2009-2010 Survivor
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Old 01-31-2011, 12:08 PM
BES Activated
Join Date: Feb 2009
Location: Sacramento, CA
Posts: 5

Just over 200 users.

FYI, I neglected to mention that we're pretty much exclusively Verizon Wireless.

It looks like our message delays were related to the VZW service degradation that went from 1/20-1/27.
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