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Determining if wireless contact sync is broken from logs
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Old 01-03-2011, 09:07 PM
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Join Date: Jan 2011
Posts: 3
Default Determining if wireless contact sync is broken from logs

Need a little help. I have a user that claims that contacts have not been syncing with their Exchange account for the last 8 months. In fact, they claim it never worked since we set up the phone (8 months ago). They never reported a problem all this time and email was working fine. Reading over Joolie's post "What does BES see", I see I need to check logs that contain data on Corporate PIM data. Just not sure which log that is or which tool to use or which lines to pay attention too. I read all 20 of hdawg's post about BES logs but I did not see the answer in them.

I read up on the BES Resource kit today and have all the tools downloaded and have been able to run some of them. Just need a little help in the right direction on were to look. This is a small BES deployment with only 5 users. I am running BES 4.1.4.

The user informed us of this problem during a setup for a new phone for them, so the original BES account was deleted and recreated for this user and everything works fine now. So the only thing I have to go on right now is the old log files which we still have.

So how do I figure out if contacts wireless sync was broken?
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Old 01-05-2011, 09:27 AM
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Join Date: Jan 2011
Posts: 3

37 views and no replies. So do I have everyone stumped on this?
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Old 01-07-2011, 05:17 PM
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Join Date: Jun 2010
Location: In the woods
Posts: 28
Default Moot

Originally Posted by logic3 View Post
37 views and no replies. So do I have everyone stumped on this?
I think it is more the fact that if the device is now currently working it's a moot point to go back in the logs to find out why it wasn't working. If I were looking, I'd see if the logs show contact rescan happening and completing, if it is then as per 99% of the time, the end user is lieing. If not then I'd look for errors like 8004005f meaning that contact sync failed. After that there's no real smoking gun saying it's working or no and here's a fix. End point being it's now working so how much effort do you want to put into determining the end user was lieing or they were doing it wrong...
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