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Newbie questions about BES-E activation
  #1 (permalink)  
Old 12-12-2010, 12:32 PM
BES Activated
Join Date: Dec 2010
Location: Austria
Posts: 2
Default Newbie questions about BES-E activation

Hello there,

I am exploring the possibilities to run Zarafa and BES-Express with our BBs currently. The setup of Zarafa (some kind of groupware server) and BES-E is fine, we have one test device working. On this device the enterprise-activation was done by the network carrier.
Now we wanted to get the other devices activated, but the carrier wants to charge us the full BES-fees, which is about 23 €/month/device (= ~30 USD). Other carriers are offering BES-E functionality for the price of the BIS data plan.

I heard that you can do a wired activation of the BIS-only devices by connecting them to the server physically*.

Can you please shed some light on this stuff? We'd like to use BES-E and have also put some serious effort into integration with Zarafa. We also just renewed 3 contracts and have 3 Bold 9700 lying around....if the wired activation is not possible, we would switch to Nokia or Android (and 'thow away' the Bolds?), those support wireless sync without extra fees natively.

Any hints on this would be greatly appreciated! Thanks a lot in advance!

*This hasn't been tested yet as we don't want to run into the server-room before clearing every detail on the activation.
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  #2 (permalink)  
Old 12-13-2010, 11:36 AM
BES Expert
Join Date: Mar 2009
Posts: 106

Wired activation works with BES Express on BIS plans. Have you not tried it? You can also send users to the web desktop to activate their own devices.


Why would you need to go into the server room? Even if you activate a user in the BAS, you do it from a web browser.....
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Old 12-15-2010, 09:51 AM
BES Activated
Join Date: Dec 2010
Location: Austria
Posts: 2

Thanks, I just found this in the docs:

Option 4: Activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager (Wired)

Requirements: The BlackBerry smartphone must have an active BlackBerry Enterprise Server and/or BlackBerry Internet Service data plan with the wireless service provider.

BlackBerry smartphone users can activate BlackBerry smartphones by connecting them to a computer using a USB cable or Bluetooth® connection and logging in to the BlackBerry Web Desktop Manager. During the activation process, the BlackBerry Web Desktop Manager prompts users to associate the BlackBerry smartphone with their email accounts and to generate encryption keys. Once the activation process has started, the BlackBerry Enterprise Server Express begins to reconcile email messages and synchronize organizer data through the wired connection. If the wired connection is interrupted, the activation will continue over the wireless or Wi-Fi network.

To activate a BlackBerry smartphone using the BlackBerry Web Desktop Manager, complete the following steps:

1. Log in to the BlackBerry Web Desktop Manager.
2. Connect the BlackBerry smartphone.
3. Generate an encryption key when prompted to start the activation process.
I'll just give it a try on friday and keep you posted!
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