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Unable to Activate devices on new Express installation
 
  #1 (permalink)  
Old 10-31-2010, 03:03 AM
BES Activated
 
Join Date: Oct 2010
Location: Dubai, UAE
Posts: 3
Unhappy Unable to Activate devices on new Express installation

Hi , I have been struggling for a few weeks with our new BES Express 5.0.1 installation.

Whenever I try to activate a device the email including the .dat attachment remains in the users Outlook mailbox.

If I do a test with the IEMSTest tool, I get the results shown below in red. (CDO COM Exception fails).

The services originally were running under the domain admin account however I have changed the services to now run under the BESAdmin account however im struggling to get the Blackberry Mail Store Service to run under the BESAdmin account as this fails to start. This is still running as the domain admin account.

Im not sure how relevent it is but I have a lot of Kerberos errors in the logs.

Any help greatfully appreaciated.

Just to give a little information on the setup we use:
Windows EBS running in a ESXi Virtualised environment
BES Express is installed on the Exchange component of EBS
Blackberry's are are range of user owned devices

User: Opening message store using
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Recipients/cn=user
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Configuration/cn=Servers/cn=MailServer/cn=Microsoft Private MDB
User: Mailbox opened successfully
User: Root Folder opened successfully
User: Folder created successfully
User: Test folder deleted successfully
User: MAPI test completed successfully
User: CDO Server Name: AEDXBEXC01
User: CDO Mailbox DN: /o=First Organization/ou=Exchange Administrative G
roup (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
User: CDO logon successful
User: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning = I
Dispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
User: CDO test failed
User: Active Directory permissions test completed successfully
User: Initializing EWS Proxy... successful
User: Configuring User... successful
User: EWS calendar find request... failed
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  #2 (permalink)  
Old 11-01-2010, 02:15 PM
BES Expert
 
Join Date: Dec 2008
Location: Boston
Posts: 83
Default

What version of Exchange are you using?

Obviously the part of this error that is the most useful is
Description = The Microsoft Exchange Server computer is not available. Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
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  #3 (permalink)  
Old 12-08-2010, 02:49 PM
BES Administrator
 
Join Date: Jun 2010
Location: In the woods
Posts: 28
Default

Gary Collinson, you indicated that you "changed the services to now run under the BESAdmin account" so I'm hoping you followed KB04293-How to switch BlackBerry Enterprise Server service accounts - How to switch BlackBerry Enterprise Server service accounts . Once you've done that then I'd ensure you've set all the correct permissions as [MAPI_E_FAILONEPROVIDER(8004011D)]] typically means BESAdmin doesn't have enough rights and is being denied.
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