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LogMeIn Rescue Mobile Permisson Issues - BES 5.0.2
 
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Old 10-08-2010, 10:27 AM
VitaMike's Avatar
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Question LogMeIn Rescue Mobile Permisson Issues - BES 5.0.2

Please, please, please can anyone save my sanity?
I have been Using LogMeIn Rescue for a while and love it. My Blackberry fleet has increased to the point I thought maybe the LMI Rescue+Mobile would aide my device support.
I opened a trial LMI R+Mobile account and spoke to the LMI Support helpdesk to see how to role this out via BES 5.0.2. They advised me to deploy ‘LMI Mobile’ through BES Admin and not straight to the handset. I followed all the BES guidance and LMI guidance to the letter and it will not work.
It Deploys to the Devices imbeds a Blue Cross LMI Rescue Mobile icon, when you select the icon to request support it says Starting Application…
“LogMeIn Rescue failed to get the required permissions. Applet will now exit”
(Please see Screen Shot)
I have rolled it out to 2 Blackberry’s – BBStorm2 9520/BBPearl8100, both have up to date software on them. Yet they both experience the same problem.
I have looked at this till I’m blue in the face and cannot resolve it via any website I have come across. Has anyone else experienced this problem and were able to resolve it?
Is there a place where you can get policies already setup so they can be imported in to BES 5.0?
Any help very much appreciated!
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Last edited by VitaMike; 10-08-2010 at 10:35 AM.
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Old 11-18-2010, 10:08 AM
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Hi, first you will need to edit the IT Policy, (on BES 5) under Security edit the setting for "Allow Resetting of Idle Timer" and change this to Yes. Resend the IT policy to the user and then on the device go to Applications, select LMIR and edit the permissions, scroll down and change "Security Timer Reset" from Deny to Allow, escape and save. Please note that you may also need to set up an unlisted application policy on your BES, if this i needed let me know and i can assist.
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Old 12-29-2010, 11:04 AM
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Default Worked Great!

I found your post and applied your answer to both my 5.02 and 4.6 Servers! Thanks!
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