Unable to compose email in Rich text or HTML

lion77 · #1 (**permalink**) 10-07-2010, 09:37 PM

Hi,

couple of 9700 users are unable to compose a email from the device in Rich text / html format. But no issues while replying to HTML mails. Any idea??

Cheese Sammich · #2 (**permalink**) 10-08-2010, 09:32 PM

BlackBerry devices do not have the ability to compose messages in HTML or Rich Text format. They can compose in plain text only.

lion77 · #3 (**permalink**) 10-18-2010, 10:08 PM

There is a option to "Enable HTML e-mail. I mean, if you send a e-mail using BB device, it should received in HTML format at Outlook.

Cheese Sammich · #4 (**permalink**) 10-19-2010, 09:38 AM

The 'Enable HTML Email' option is for receiving messages only.
As I mentioned, you cannot compose/send a message in HTML format.
BlackBerry devices don't do that.

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