Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection

LinkBack Thread Tools Display Modes
Junior Help Desk Functions
  #1 (permalink)  
Old 09-28-2010, 01:04 PM
d_fisher's Avatar
BES Guru
Join Date: Dec 2008
Location: Columbus, OH
Posts: 247
Default Junior Help Desk Functions

My employeer is getting closer to being ready to migrate from BES 4.1.7 to BES 5.0.2. I am working on documentation for users who will be assigned the Junior Help Desk role. Ran into a little snag.

Previously the Junior Help Desk role was able to resend service books and IT policies. But those functions don't seem to be available to that role in BAS.

I did find articles on how to perform the functions via BAS. But there is no mention of which roles can perform the function. I didn't see anything in the admin guide that would allow the assignment of those particular functions.
How to resend service books to BlackBerry smartphones from the BlackBerry Enterprise Server
How to create, assign, view, and send IT policies
Does anyone know if its possible to grant the resend service books and IT policies functions to the Junior Help Desk role?

Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 09-28-2010, 03:06 PM
d_fisher's Avatar
BES Guru
Join Date: Dec 2008
Location: Columbus, OH
Posts: 247

OK, so I think I figured it out. I granted the Junior Help Desk role the resend data to device function. This seemed to give me access to the functions I wanted.

However... I can't find that particular setting documented anywhere on the BlackBerry website. My concern now is making sure that I am not giving the Junior Help Desk role access to something that was not intended.

Anyone have any insight on this what this resend data to device function allows?

Thanks again,
Reply With Quote
  #3 (permalink)  
Old 10-07-2010, 09:21 PM
BES Expert
Join Date: May 2010
Posts: 55


We have option to tweak a permission settings because, Administration levels will vary from organisation to organization. Example: In my company, 1st level support can assign the device to users, resend the service books etc..
Reply With Quote
  #4 (permalink)  
Old 10-10-2010, 10:13 PM
BES Administrator
Join Date: Aug 2010
Location: Here & There
Posts: 32

The "Resend data to device" privilege only allows the role to resend service books and IT policies to the BlackBerry device.

If you want to see all the privileges each role is assigned, take a look at section 3 of the BES 5.0.2 Admin Guide.

One thing I usually remove from the Junior Helpdesk role is the ability to edit groups. In BES 5.0.2, they have locked this down to just 2 groups - Helpdesk Group and Web Desktop users.
Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
KB17893 - How to audit the administration functions of the BES hdawg Featured BlackBerry KB Articles 0 07-20-2009 08:09 PM

All times are GMT -4. The time now is 06:56 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2 PL2