Guys,
I've got a BES 5.0.1 with Exchange 2003. I'm in the process of swapping carriers and am loosing emails when the phones are swapped. I know this probably a simple issue, but I'm not sure. The new device pulls no email from prior to the activation. I have swapped some that will pull saved messages, but nothing else. The one user today have roughly 35 read emails still in his inbox that didn't come through, and there was no error on the enterprise activation. It pulled no email, but everything else down to the password keeper setting...

My question is there a policy, setting to change to pull all the users past mail to the new device?

Thanks,
Jarrett

You're looking for the message pre-population settings.
BlackBerry Solution topology > BlackBerry Domain > Component view > Email > View (BESNAME_EMAIL)

By default, BES will only pre-populate a device with email history if the device being activated has a PIN different from the previously activated PIN (new device), or if the user account is removed and re-added to BES (new user).

If you're simply reactivating the same device for the same user... no message pre-population will occur.

That said... with simply switching the carrier on the device, there should be no need to reactivate the device at all. As long as the new carrier has the BlackBerry Enterprise Data plan provisioned on it, it will continue to function normally.

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I checked that setting yesterday, send headers only: true, prepopulation by message age: 7, prepopulation by message count: 350. So, when I activate the user on the new device with existing user info the BES should see the new PIN and prepopulate. Correct?

I have tried deleting the user, but not deleting the mail information and re-activating. I'm guessing I should try to delete user and mail info, and try to re-activate?

Thanks!
Jarrett

Take a look at KB04713 (KB04713-How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server). You can force pre-pop on all activations when you add a couple registry keys. After creating the new registry keys, restart Dispatch and Controller to re-spawn Messaging Agents.

BES 5.0.2 also raised the pre-population limit to 30 days or 3000 messages!

thanks guys