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Exch 2010 reply problems
 
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Old 08-26-2010, 02:24 PM
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Join Date: Dec 2009
Posts: 4
Default Exch 2010 reply problems

We just moved most of our users from Exchange 2003 to 2010 (including the BES Admin account).

Since then most of the time blackberry users are unable to reply to other exchange users from their device. It does appear they can reply to external emails just fine.

On the blackberry they get a red X and an "Unlisted Message Error"

BES Version 5.0.2.28
Exchange 2010 with Update Rollup 4
ExchangeMapi version 6.5.8153.0


I have ran all the Powershell permissions commands several times
Send-As is set at the domain level.
BesAdmin is not a Domain Admin.
Client Throttling is disabled.

This is what is in the MAGT Log
Code:
[40700] (08/26 14:05:20.268):{0x1EB4} {anexampleuser@ourdomain.com} Receiving packet from device, size=245, TransactionId=-396311714, Tag=199816, content type=CMIME, cmd=0x3
[30112] (08/26 14:05:20.268):{0x1EB4} {anexampleuser@ourdomain.com} Receiving message from device, RefId=1513811939, Tag=199816, TransactionId=-396311714, Date=8/26/2010 14:05:22
[40291] (08/26 14:05:20.268):{0x1EB4} {anexampleuser@ourdomain.com} Refers to original message, RefId=-539094660
[40262] (08/26 14:05:20.273):{0x1EB4} {anexampleuser@ourdomain.com} StateDb - Found RefId=-539094660
[20265] (08/26 14:05:20.323):{0x1EB4} {anexampleuser@ourdomain.com} MAPIMailbox::RIMAttachtoMAPIAttach - OpenProperty (0x80004005) failed
[30147] (08/26 14:05:20.324):{0x1EB4} {anexampleuser@ourdomain.com} MAPIMailbox::Send(ppMAPIMessage) Cleanup - HrGetOneProp (0x8004010f) failed
[20477] (08/26 14:05:20.426):{0x1EB4} {anexampleuser@ourdomain.com} Send() failed: ERR_FAIL, RefId=1513811939, Tag=199816
[40277] (08/26 14:05:20.426):{0x1EB4} {anexampleuser@ourdomain.com} Sending message error to device for message 1513811939
Any ideas where to look next?
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Old 08-26-2010, 02:47 PM
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Join Date: May 2009
Location: Philadelphia, PA
Posts: 98
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we are going through this exact problem right now. it appears to be some kind of configuration issue with the load balancer in front of our CAS servers. we do not have a fix yet.
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Old 08-26-2010, 03:27 PM
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Join Date: May 2009
Location: Philadelphia, PA
Posts: 98
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oh wait, ur issue looks more related to the RCAMaxConnections. check out the 5.0 SP2 install doc, specifically the preqreqs for exchange 2010. u have to change a few things due to throttling.
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Old 08-26-2010, 03:43 PM
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Join Date: Dec 2009
Posts: 4
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RCAMaxConcurrency is null on all my Throttling polices.

I created a BESPolicy and still got the error message so I also changed the default policy.
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