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RLT 08-17-2010 03:30 PM

How to use BES 5.0.2 with MDS + Bloomberg Mobile
 
Hi all,

I've just setup the BlackBerry Enterprise Server (BES 5.0.2) with Mobile Data Services (MDS) and now I need to rollout the Bloomberg Mobile software to a couple of our users but I have a few doubts:

Do I need to install MDS Runtime?

I think we have 4 methods to do it.

1 – Download and install the Bloomberg Mobile in the phone;
2 – Using the Desktop Manager – give the application;
3 - Using the “How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone”
http://www.port3101.org/featured-bla...artphones.html
for the 5.0 is in KB03748-How to create a software configuration to wirelessly deliver third-party applications to a BlackBerry smartphone
4 – Using the MDS, do have Bloomberg MDS Gateway?

Or 5 only using MDS

The Bloomberg I´m trying to install is from Bloomberg Mobile
Download Bloomberg on BlackBerry for installing with BES 5.0 or later

Thanks in advance

hooper 08-18-2010 10:45 PM

MDS Runtime is an older product meant for custom in-house applications built with MDS studio. It is no longer supported. So, No you do not need it.

To delpoy Bloomberg, just grab the BES 5 zip file and create a software configuration for it. Looks like you have the KB articles to do that already.

RLT 08-19-2010 05:10 PM

Hi hooper, thanks for reply.

I have done the software configuration, the job have done well with 1 minute, but none of the blackberrys didn't get the application...

All IT policy's at blackberrys phone are by default, do I have to turn on/off of them?

How can I troubleshooting this kind of issue ? in the phone is possible?

At BES Server in "SRVXXX_POLC_01_20100819_0001" I don't see anything wrong.

Thanks one more time.

hooper 08-19-2010 05:40 PM

Have a look at some of these tutorials:
BlackBerry Administration Service

Did you assign the software config to a group or user?

RLT 08-30-2010 03:24 PM

Hi, its applied to a user.

The job run well, but no APP on the Phone.

I also try with google maps.

Log LABBES01_BBAS-AS_01_20100830_0002.txt

Caused by: java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.<init>(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)
at com.rim.bes.basplugin.monitoring.net.BMSConnection.getClientSocket(BMSConnection.java:185)
at com.rim.bes.basplugin.monitoring.net.BMSConnection.getSocket(BMSConnection.java:212)
at com.rim.bes.bms.peer.AbstractPeerConnection.<init>(AbstractPeerConnection.java:144)
at com.rim.bes.basplugin.monitoring.net.BMSConnection.<init>(BMSConnection.java:91)
at com.rim.bes.basplugin.monitoring.net.BMSProxy._invokeCall(BMSProxy.java:484)
... 93 more


(08/30 17:52:46:968):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-11} [com.rim.bes.bas.commands.securitymanager.SecurityLogin] [INFO] [BBAS-1006] {unknown} Logged in user luis.gomes
(08/30 17:52:47:734):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-11} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=48834} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:52:48:593):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-8} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=49258} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:52:49:343):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-8} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=49622} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:53:18:233):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=50413} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:53:32:998):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=51191} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:53:33:826):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=51555} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:54:19:497):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-1} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=2, uc=1, o=0, t=53193} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:55:06:683):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-11} [com.rim.bes.bas.commands.securitymanager.SecurityLogin] [INFO] [BBAS-1006] {unknown} Logged in user admin
(08/30 17:55:17:495):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-1} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=54328} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 17:56:40:836):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-4} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=54838} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:07:53:437):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-4} [com.rim.bes.bas.commands.securitymanager.SecurityLogin] [INFO] [BBAS-1006] {unknown} Logged in user admin
(08/30 18:11:00:258):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=58419} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:11:04:883):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [tapestry.page.ComponentTemplateLoader] [WARN] Template for component ModifyUserInformation/modifyUserAuthenticatorBand does not reference embedded component: adminPasswordLabel.
(08/30 18:11:11:476):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=58836} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:13:23:274):{WorkManager(2)-508} [com.rim.bes.bas.reconciliationmanager.ReconciliationManagerBean] [INFO] [BBAS-1009] {u=SystemUser, t=59488} Reconciliation is running
(08/30 18:13:24:743):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=59701} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:19:49:283):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-14} [com.rim.bes.bas.commands.securitymanager.SecurityLogin] [INFO] [BBAS-1006] {unknown} Logged in user admin
(08/30 18:27:09:724):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=62078} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:27:25:349):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=63091} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:27:35:442):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=63795} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:27:45:208):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=64604} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:27:49:770):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=65077} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'
(08/30 18:28:05:629):{http-labbes01.wifi.com.ca%2F192.168.255.232-443-2} [com.rim.bes.basplugin.mdss.MDSSManagerBean] [WARN] [ASMS-2023] {u=1, uc=-1, o=0, t=65781} findDeviceServiceAttributesLocal query device invalid deviceId parameter, com.rim.bes.bas.usermanager.UserDeviceNotFoundException: Message: '_queryDeviceStatus Could not queryDeviceStatus due to device not registered with MDS-IS. null', nested exception: 'null'

hooper 08-30-2010 10:13 PM

2 Attachment(s)
Let us know what you see when you do the following. See screenshots for more info.

1. Goto a user you assigned a software configuration to, and click on that user's software configuration tab.
2. Then click on view resolved applications
3. Is anything listed?
4. If not, click on the other configured applications tab
5. You should see your app there if it was properly assigned to the user. Click on the eye icon to see why it didn't load.

RLT 08-31-2010 05:11 AM

4 Attachment(s)
Don't have anything listed, but the job was apply.

See this pictures.

Thanks one more time

RLT 09-09-2010 10:23 AM

The problem was solved.

Open Smartphones, Cell Phones & Smart Phones at BlackBerry.com in the firewall - Because the vendor.xml and device.xml dont update... dont start the process to send application to the phones.

hooper 09-13-2010 10:44 PM

Quote:

Originally Posted by RLT (Post 13682)
The problem was solved.

Open Smartphones, Cell Phones & Smart Phones at BlackBerry.com in the firewall - Because the vendor.xml and device.xml dont update... dont start the process to send application to the phones.

This problem comes up quite a bit where the BES server does not have access to the internet. Not so much a firewall rule per se as it is still an outbound connection. You will often see this problem as well when looking for software updates in the BES. The BES needs access to the PAS servers to get the software patch info.


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