Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection

LinkBack Thread Tools Display Modes
Problem opening attachment
  #1 (permalink)  
Old 08-04-2010, 10:54 AM
BES Administrator
Join Date: Feb 2010
Posts: 17
Default Problem opening attachment

Hi all,
users tell us that they can't open attachment from their blackberry device.
Trying to open an attachment they receive an error message :
"is not possible to open this type of attachment on device".
This problem is present with every type of attachment.
BES on windows 2003 sp2 for exchange 2003 sp2
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 08-14-2010, 02:22 PM
BES Administrator
Join Date: Aug 2010
Location: Here & There
Posts: 32

Assuming it's a supported attachment type (KB20541-Supported attachment types in BlackBerry Enterprise Server 5.0) and the attachment type is allowed in your environment, make sure the BlackBerry Attachment Service is running. If it's running, restart it to see if this will resolve the issue. You can also test the attachment service in the Server Configuration Tool (Start --> All Programs --> BlackBerry Enterprise Server --> BlackBerry Configuration Tool). Select the Test Attachment tab, fill in the fields, and select the attachment to see if the Attachment Service has the distillers to convert the attachment. It'll tell you it's successful if it's able to convert the attachment.
Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
S/MIME attachment problem lolm2003 Port 3101: The BES Admin Bar & Grill 1 11-10-2010 04:01 PM
BBM 5.0 Freezing upon opening (net_rim_bb_qm_peer is not responding) vod332 Power Users 4 01-04-2010 02:42 AM
Attachment Problem with BES 5.0 and Exchange 2007 tjacobson Port 3101: The BES Admin Bar & Grill 1 08-20-2009 07:23 AM

All times are GMT -4. The time now is 04:09 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2 PL2