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Problem opening attachment
 
  #1 (permalink)  
Old 08-04-2010, 10:54 AM
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Join Date: Feb 2010
Posts: 17
Default Problem opening attachment

Hi all,
users tell us that they can't open attachment from their blackberry device.
Trying to open an attachment they receive an error message :
"is not possible to open this type of attachment on device".
This problem is present with every type of attachment.
BES 5.0.2.28 on windows 2003 sp2 for exchange 2003 sp2
Thanks
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  #2 (permalink)  
Old 08-14-2010, 02:22 PM
BES Administrator
 
Join Date: Aug 2010
Location: Here & There
Posts: 32
Default

Assuming it's a supported attachment type (KB20541-Supported attachment types in BlackBerry Enterprise Server 5.0) and the attachment type is allowed in your environment, make sure the BlackBerry Attachment Service is running. If it's running, restart it to see if this will resolve the issue. You can also test the attachment service in the Server Configuration Tool (Start --> All Programs --> BlackBerry Enterprise Server --> BlackBerry Configuration Tool). Select the Test Attachment tab, fill in the fields, and select the attachment to see if the Attachment Service has the distillers to convert the attachment. It'll tell you it's successful if it's able to convert the attachment.
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