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Cannot receive meeting request invitation on Blackberry handheld
 
  #1 (permalink)  
Old 07-26-2010, 10:50 AM
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Default Cannot receive meeting request invitation on Blackberry handheld

Hi,

I'm running BES 5.0 SP1MR3 with Exchange 2007 SP1.

When a meeting request invitation is sent to a user, the user see the invitation in Outlook 2007 but not on his handheld.

What could be causing the issue ? I made a few search but the KB I found so far are only for BES 3 to 4.1

Thanks
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Old 07-26-2010, 10:42 PM
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I would check the CDO version on the BES and also look to upgrading Exchange 2007 SP1 to SP2 or SP3 and also updating the MAPI / CDO components on the BES.

Also, check out the compatibility matrix: http://na.blackberry.com/eng/support...july_06_10.pdf
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  #3 (permalink)  
Old 07-27-2010, 12:57 PM
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On my BES I have MAPI/CDO 1.2.1 the CDO version is 6.5.8165.0 which I believe is the latest version.
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Old 09-29-2010, 01:56 PM
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Question Same Problem, phone won't receive meeting reqeusts

I have a bold 9700 with what I believe is the latest OS v5.0.0.602 and a BES Express server running on our network with Exchange 2010 running on Win Server 2008. The meeting requests are recieved in Outlook but not the phone. The Calendar updates just fine.

What is it about a meeting request that the message is different from an e-mail?
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Old 10-07-2010, 09:48 PM
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Hi Ostiedneer,

any particular meeting requests or all??
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Old 10-07-2010, 10:05 PM
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I was able to fix this. Problem was with the BES service account not being able to access the users calendar. After applying proper rights to the BES service account. All meetings request are now being received on the handhelds. Also calendar would not sync from handheld to Outlook until the service account rights were corrected

thanks
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  #7 (permalink)  
Old 10-25-2010, 08:32 PM
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Join Date: Jun 2010
Location: Jackson, MS
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Question

Quote:
Originally Posted by ostiedneer View Post
I was able to fix this. Problem was with the BES service account not being able to access the users calendar. After applying proper rights to the BES service account. All meetings request are now being received on the handhelds. Also calendar would not sync from handheld to Outlook until the service account rights were corrected

thanks
I'm pretty much having the same issue with Exchange 2010 SP1 and it's driving me crazy. RIM has been pretty useless, go figure. What was the cmdlet used to correct this issue if you don't mind me asking.

I'm currently running BES 5.0.2.(Bundle 36) with a mixed Exchange environment. This is only affecting our 2010 Mailboxes, the 2007 and 2003 mailboxes work just fine.
Thanks for all the help!
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Old 10-26-2010, 08:48 AM
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Quote:
Originally Posted by CrackBerryGuy View Post
I'm pretty much having the same issue with Exchange 2010 SP1 and it's driving me crazy. RIM has been pretty useless, go figure. What was the cmdlet used to correct this issue if you don't mind me asking.

I'm currently running BES 5.0.2.(Bundle 36) with a mixed Exchange environment. This is only affecting our 2010 Mailboxes, the 2007 and 2003 mailboxes work just fine.
Thanks for all the help!
In my case even if I used the cmdline, it would not solve my issue

For Exchange 2010 cmd line would be :

Get-MailboxDatabase | Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight -ExtendedRights Receive-As, ms-Exch-Store-Admin

Add-RoleGroupMember "View-Only Organization Management" -Member "BESAdmin"

What I did instead of using cmd line to assign proper rights was to give full access persmission to my service account in the Exchange management console for each blackberry users. Since I don't have that many blackberry users it was not a too much extensive task. I'm only using Exchange 2007, I don't know if the same "action" would correct the calendar issue on Exchange 2010. Give it a try
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Old 10-26-2010, 09:30 AM
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We'll give it a shot on a single user and see what happpens. Thanks for the quick reply.
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  #10 (permalink)  
Old 10-26-2010, 03:35 PM
BES Admin
 
Join Date: Jun 2010
Location: Jackson, MS
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Ok, we ended up creating a new BES Admin account to correct this issue.
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