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Unable to connect to DISPATCHER
 
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Old 07-02-2010, 12:46 PM
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Default Unable to connect to DISPATCHER

Hello,

I am coming from other forums for help.

The Blackberry server is not functioning at all at this point and I am receiving BlackBerry Controller errors like this:

Unable to connect to Dispatcher 'BLACKBERRY'

and

Could not connect to Service Control Manager at \\127.0.0.1: 1722

within seconds of each other back to back.

I have tried resetting all the services, rebooting, checked cables, connections. I can ping my internal network and can surf the internet but these two errors keep popping up, preventing the server from functioning at all.

This morning I noticed that the connection was flaking in and out, dropping connection and coming back up. I switched it to a different drop and then a solid orange light came on the NIC. This is running at a 1gb connection, and I drop it down to 100 Full duplex and I get a solid green light. I dont know if the NIC is going bad or not just some added information.

I dont have IPv6 installed, i have stopped and restarted each of the services it said to and I am unsure about this master browser section it is telling me about.. I made sure that the services are running against an account with full administrative rights. I am still getting these two errors.

Windows Firewall is turned off

I have not updated the server in about two weeks

I have checked for updates on the NIC, uninstalled and reinstalled

I only have one enabled but I have swapped between to the two for testing but same results come back.

I have also made sure that HBSS isnt blocking, firewall ports are open for the Blackberry ports 3200, 3101. Made the reserveports registry key change to 1432-9001 per RIM.

Updated GroupWise client on server to HP5.

Any help would be appreciated.
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Old 07-02-2010, 01:38 PM
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Oy, you had to say GroupWise didn't you. If you zip up today's BES logs and email them to hdawg@port3101.org I'll take a look, see what I see, and will post back anything relevant here obfuscating anything personally identifiable of course.
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Old 07-02-2010, 02:32 PM
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hey Hdawg,
boss said I could not give you the entire log files only sections with the errors... so here are some from the CTRL and the DISP log files:

in the CTRL log I get this error over and over:

[30000] (06/30 00:03:30.265):{0xB78} Starting MDS Services 'local'
[30000] (06/30 00:03:30.296):{0xB78} MDS Services 'local' started
[30000] (06/30 00:03:30.296):{0xB78} MDS Services state: Starting, PID=3504
[30000] (06/30 00:03:32.296):{0xB78} MDS Services state: Stopped, PID=0
[30000] (06/30 00:03:32.296):{0xB78} Found unexpectedly terminated MDS Services 'local'
[20000] (06/30 00:03:34.312):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:34.312):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:03:40.312):{0xB78} MDS Services 'local' will start in 50 seconds
[20000] (06/30 00:03:44.328):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:44.328):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:03:50.328):{0xB78} MDS Services 'local' will start in 40 seconds
[20000] (06/30 00:03:54.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:54.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:00.343):{0xB78} MDS Services 'local' will start in 30 seconds
[20000] (06/30 00:04:04.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:04.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:10.343):{0xB78} MDS Services 'local' will start in 20 seconds
[20000] (06/30 00:04:14.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:14.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:20.343):{0xB78} MDS Services 'local' will start in 10 seconds
[20000] (06/30 00:04:24.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:24.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:30.343):{0xB78} Starting MDS Services 'local'
[30000] (06/30 00:04:30.375):{0xB78} MDS Services 'local' started

and in the DISP log:

[30000] (06/30 00:03:30.265):{0xB78} Starting MDS Services 'local'
[30000] (06/30 00:03:30.296):{0xB78} MDS Services 'local' started
[30000] (06/30 00:03:30.296):{0xB78} MDS Services state: Starting, PID=3504
[30000] (06/30 00:03:32.296):{0xB78} MDS Services state: Stopped, PID=0
[30000] (06/30 00:03:32.296):{0xB78} Found unexpectedly terminated MDS Services 'local'
[20000] (06/30 00:03:34.312):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:34.312):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:03:40.312):{0xB78} MDS Services 'local' will start in 50 seconds
[20000] (06/30 00:03:44.328):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:44.328):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:03:50.328):{0xB78} MDS Services 'local' will start in 40 seconds
[20000] (06/30 00:03:54.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:03:54.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:00.343):{0xB78} MDS Services 'local' will start in 30 seconds
[20000] (06/30 00:04:04.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:04.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:10.343):{0xB78} MDS Services 'local' will start in 20 seconds
[20000] (06/30 00:04:14.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:14.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:20.343):{0xB78} MDS Services 'local' will start in 10 seconds
[20000] (06/30 00:04:24.343):{0xB78} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/30 00:04:24.343):{0xB78} Unable to connect to Dispatcher 'BLACKBERRY'
[30000] (06/30 00:04:30.343):{0xB78} Starting MDS Services 'local'
[30000] (06/30 00:04:30.375):{0xB78} MDS Services 'local' started

and

[20000] (06/30 07:31:05.125):{0x18A8} SRPClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)
[20000] (06/30 07:31:05.125):{0x18A8} [SRP] Connection failed
[20460] (06/30 07:31:05.125):{0x18A8} [SRP] Connection failed
[30000] (06/30 07:31:05.125):{0x18A8} [SRP] Connection lost
[30127] (06/30 07:31:08.312):{0x1958} [BIPPe] Connection established with 192.168.1.10 0x003efbf8
[30514] (06/30 07:31:08.312):{0x19DC} [BIPPe] (S55719130:C3,agent_sync) Connecting secure client
[30513] (06/30 07:31:08.328):{0x19DC} [BIPPe] (S55719130:C3,agent_sync) Authenticated 0x003efbf8
[30127] (06/30 07:31:08.343):{0x1958} [BIPPe] Connection established with 192.168.1.10 0x00f752b8
[30514] (06/30 07:31:08.359):{0x19DC} [BIPPe] (S55719130:C3,SYNC) Connecting secure client
[30513] (06/30 07:31:08.375):{0x19DC} [BIPPe] (S55719130:C3,SYNC) Authenticated 0x00f752b8
[30000] (06/30 07:31:08.375):{0x18A8} SRPClient::ReceivePacket: No received bytes (0)
[20000] (06/30 07:31:08.375):{0x18A8} SRPClient::Connect: Error calling host "localhost" [127.0.0.1] (0)
[20000] (06/30 07:31:08.375):{0x18A8} [SRP] Connection failed
[20460] (06/30 07:31:08.375):{0x18A8} [SRP] Connection failed
[30127] (06/30 07:31:55.046):{0x1958} [BIPPe] Connection established with 192.168.1.10 0x00fb1770
[30127] (06/30 07:31:55.046):{0x1958} [BIPPe] Connection established with 192.168.1.10 0x00fc7670
[30514] (06/30 07:31:55.046):{0x19DC} [BIPPe] (S55719130:C3,IPPP) Connecting secure client
[30514] (06/30 07:31:55.046):{0x19DC} [BIPPe] (S55719130:C3,BBIM) Connecting secure client
[30513] (06/30 07:31:55.078):{0x19DC} [BIPPe] (S55719130:C3,IPPP) Authenticated 0x00fb1770
[30513] (06/30 07:31:55.078):{0x19DC} [BIPPe] (S55719130:C3,BBIM) Authenticated 0x00fc7670
[30000] (06/30 07:32:12.593):{0x18A8} [SRP] Connection established
[30000] (06/30 07:32:12.593):{0x1C9C} [DIAG] EVENT=Register_thread, THREADID=0x1C9C, THREADNAME="SRPClientReceiver"
[50096] (06/30 07:32:12.593):{0x18A8} [SRP] Dispatcher\SRP Connection established

and numerous lines of users trying to connect and failing.
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Old 07-04-2010, 06:54 PM
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Can you post the entire contents from the ALRT log? for now, start here: KB04646 - BlackBerry Controller cannot start Agents for Exchange or GroupWise
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