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users randomly removed from bes
 
  #1 (permalink)  
Old 06-20-2010, 01:41 AM
BES Activated
 
Join Date: Jun 2010
Posts: 2
Angry users randomly removed from bes

HI all..thanks in advance

BB server running on windows 2003 R2 enterprise sp2.
Exchange 2008 running on 2008 enterprise
bb manager 4.1.4.17
dm 4.2.2.7
ap 4.2.2.13
exchange 2007

3 users were randomly deleted and phones reset to factory default . All info has been deleted. Here are some of the log files.


[30015] (06/19 10:33:02.148):{0x1310} Stopping handheld for Unknown.115
[30010] (06/19 10:33:02.148):{0x12E4} User jane.doe.115 shutting down...
[40020] (06/19 10:33:02.648):{0x1310} CONFIG COMMAND:eleting user .115

[30000] (06/19 10:12:41.006):{0x758} Alarm::ThreadProc: Received an alarm message
[30000] (06/19 10:12:45.511):{0x7C4} EventLog::ThreadProc: Received notification, processing...
[30000] (06/19 10:32:05.773):{0x7C4} EventLog::ThreadProc: Received notification, processing...
[30000] (06/19 10:32:05.773):{0x7C4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent TORNADO Agent 1 (Application Event Log on QTSBES) | 06/19/2010 10:32:05 (6FFFC3AF) -> [AUDIT] Jane Doe - User removed from the BES


Has anyone seen this problem. where should i keep looking to see what happened.

Last edited by Jiggie914; 06-20-2010 at 01:42 AM. Reason: spell check
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Old 06-20-2010, 07:38 AM
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Join Date: Nov 2008
Posts: 2,257
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you can't randomly remove users ... someone wiped and removed them from the BES.

Check out BlackBerry - Enterprise Server Resource Kit ... specifically the AdminHistory.exe tool (List of available BlackBerry Analysis, Monitoring, and Troubleshooting Tools)
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Old 06-20-2010, 03:48 PM
BES Activated
 
Join Date: Jun 2010
Posts: 2
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thanks, will check on that...
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