Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
BES 5.0 Users Loose Contact After Exchange 2003 Reboot/Power Loss
 
  #1 (permalink)  
Old 06-15-2010, 09:45 AM
BES Activated
 
Join Date: Jun 2010
Posts: 1
Default BES 5.0 Users Loose Contact After Exchange 2003 Reboot/Power Loss

Hello,

We have users on BES 5.0, and after an exchange 2003 reboot or some sort of power loss, those users on that exchange server loose contact with the BES, and stop receiving email on their blackberries.

This is fixed by rebooting the BES. Does anyone know why this happens, and how to prevent is so I don't have to keep rebooting the BES every time another exchange server is rebooted??

Thanks!
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 06-17-2010, 02:28 PM
BES Activated
 
Join Date: Jun 2010
Posts: 1
Default

This is not uncommon, especially with Exchange 2003. A restart of the Dispatcher service is usually a better option than rebooting the entire server. This forces the Messaging Agents to rescan mailboxes for changes, thus reestablishing connection to Exchange.
__________________
Reply With Quote
  #3 (permalink)  
Old 06-18-2010, 07:59 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default

First and foremost ... any time you restart Exchange ... restart BES. Any good BES admin would recommend that as a good process.

Why does this happen? The BES establishes MAPI connections to Exchange and when Exchange goes down those threads don't properly close ... they hang. The threads try to recover but if they can't eventually the BES will effectively stop trying and drop the connections. The only way to get them back is to restart the BES. Restarting the dispatcher alone *may* not fix it if the 10 in 24 rule (default setting) kicks in where an agent restarts 10 times within 24 hours.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Migration from Exchange 2003 to 2010 forino Port 3101: The BES Admin Bar & Grill 2 03-09-2011 11:24 AM
BES 5 and Exchange 2003 - Help please! besaddict Port 3101: The BES Admin Bar & Grill 5 05-30-2010 10:20 PM
KB15674 - Free and Busy lookups do not work for users in an Exchange 2003/2007 mix .. hdawg Featured BlackBerry KB Articles 0 05-26-2009 01:21 PM
KB17437 - BlackBerry smartphone users on Exchange 2003/2007 resource forest ... hdawg Featured BlackBerry KB Articles 0 05-26-2009 10:17 AM
BES 4.0 & Exchange 2003 - Am I doing it right? naviculture Port 3101: The BES Admin Bar & Grill 4 03-25-2009 08:50 AM


All times are GMT -4. The time now is 05:00 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2