Hello all...I am kind of stuck here, and I'm hoping for some guidance in the right direction. We have a two server set up on the BES 5.0, one physical(primary), one virtual(standby) and somehow the virtual server got deleted by an admin and that server wasn't on our backup list...great. We had a consultant set up our BES 5.0 high availability, so I had to do some reading, and pretty much got through all the installation and for some reason…none of it matches up to what the consultant did. Here’s the process I went through…I ran the installation using the media, and selected use already configured database….ran through it, and selected install a standby Blackberry Enterprise Server to set up high availability. I went through and everything installed fine…what is puzzling to me is this…in the server view…it doesn’t show the new server…all that is there is Primary physical server and the unavailable virtual server…and not the new server that I just installed. And at the same time, it’s not installing an admin service of its own either…the consultant had the administrative service on both physical and virtual server, but when I went to do the install...it only gave me an option to have it on one server. There is a step I’m missing, I just don’t know where…any help that anyone could provide, even if it’s just a nudge in the right direction, would be greatly appreciated. Many thanks!

BMW

First thing ... get on the line with the consultant you had in house. Anyone worth their salt as a consultant will give you at least 10 minutes of their time to discuss how / what / etc. Don't expect them to fix it or spend more than a few minutes without getting paid (it just wouldn't be fair) but knowing what procedure was followed during the installation will definitely help.

When you installed the "new" standby instance was the host server name and IP configuration the same?

Also, check out section 9 of the install guide about adding / removing components ...

Attached Files

BlackBerry_Enterprise_Server_for_Microsoft_Exchange-Installation_and_Configuration_Guide--819071.pdf (651.9 KB, 360 views)

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I have reached out to our consultant for exactly that, just a quick rundown so I could at least get the procedure right, but he is "currently engaged" and directed me towards the customer service of the consulting company. So I think I'm pretty much on my own for this.

As for the host name/IP scheme, only the IP address was the same, the host name I had put differently.

Thanks for directing me to the admin guide. I had followed the directions to the T for adding the new server, and it still doesn't show up as a server of it's own...do I need to switch it to the primary for it to be recognized maybe?

uninstall the installation you did, and reinstall using the same configuration used by the consultant in the initial install, ensuring the hostname matches.

There are manual ways to go about removing a server, if this method doesn't work ... but this should.

Don't switch it to the primary ... it won't work. The Primary / Standby servers are "paired" / have a 1:1 relationship. The only way to get this to work properly is either to:

1) Remove all references to the standby server and install a new standby
or
2) Reinstall the standby using the same exact configuration.

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I had tried that before, and I had received a SQL error...I tried it again and got the same thing...here is the log file... part 1/2

[30000] (05/11 11:12:55.751):{0x8C0} Current Date: 2010/05/11
[30000] (05/11 11:12:55.751):{0x8C0} [DIAG] EVENT=Thread_report, THREADID=0x8BC, THREADNAME="InstLogReceiver"
[30000] (05/11 11:12:55.751):{0x8C0} [DIAG] EVENT=Thread_report, THREADID=0x8C0, THREADNAME="DebugLogger"
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Current Process: E:\BlackBerry Enterprise Server 5.0.0\Setup.exe
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Current Process logged on as: CRC_DOM\bbadmin, Start Time: May 11 2010 11:12:55, Uptime (seconds): 0
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Current Process id: 2224
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Computer Host Name: crc_bbnode, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Processor Identifier: x86 Family 6 Model 23 Stepping 6
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Processor Name String: Intel(R) Xeon(R) CPU L5420 @ 2.50GHz
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Number of Processors: 2
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] 10 percent of memory in use.
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Total size of physical memory: 3145116 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Size of physical memory available: 2826244 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Size of the committed memory limit: 5081196 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Size of available memory to commit: 4918304 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2040788 KB
[30000] (05/11 11:12:55.751):{0x8C0} [ENV] Total HD bytes: 65925615616, Total free bytes = 64200503296
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] System up time: 0 days 00 hrs 01 mins 54 secs
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] Local machine IP Address = 192.168.63.17
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] Winsock2 file: Tcpip, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] Winsock2 file: NTDS, Version: 5.2.3790.3959 (C:\WINDOWS\System32\winrnr.dll)
[30000] (05/11 11:12:55.766):{0x8C0} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (05/11 11:12:55.782):{0x8C0} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.0.3883.0
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] MSSQL OLEDB provider is available: [SQLOLEDB]
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] SQLCLI provider is available: [SQLNCLI]
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] MDAC version: 2.82.3959.0
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: System, ID: 4
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: smss.exe, ID: 284
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: csrss.exe, ID: 332
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: winlogon.exe, ID: 356
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: services.exe, ID: 404
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: lsass.exe, ID: 416
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 584
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 668
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 732
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 772
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 788
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: spoolsv.exe, ID: 936
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: msdtc.exe, ID: 964
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: cisvc.exe, ID: 1052
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 1100
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: inetinfo.exe, ID: 1156
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 1216
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: exmgmt.exe, ID: 1320
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 1528
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: svchost.exe, ID: 1640
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: wmiprvse.exe, ID: 1924
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: csrss.exe, ID: 1992
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: winlogon.exe, ID: 2020
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: userinit.exe, ID: 1308
[30000] (05/11 11:12:55.891):{0x8C0} [ENV] Running Process: rdpclip.exe, ID: 1608
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: userinit.exe, ID: 528
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: explorer.exe, ID: 1892
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: jusched.exe, ID: 1920
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: ctfmon.exe, ID: 1972
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: oobechk.exe, ID: 2052
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: mshta.exe, ID: 2068
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: wuauclt.exe, ID: 2128
[30000] (05/11 11:12:55.907):{0x8C0} [ENV] Running Process: Setup.exe, ID: 2224
[30000] (05/11 11:12:56.156):{0x8BC} <6>May 11 11:12:55 crc_bbnode {0x8C4} 0000: (#40000) [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[30000] (05/11 11:12:56.562):{0x8BC} <5>May 11 11:12:56 crc_bbnode {0x8B4} 0001: (#30000) [PIPTool]: The installing product info: type [Exchange], product version [5.0.0 (Bundle 223)], upgrader [false].
[30000] (05/11 11:12:56.562):{0x8BC} <5>May 11 11:12:56 crc_bbnode {0x8B4} 0002: (#30000) [PIPTOOL]: Cannot initialize language value from the registry.
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0003: (#40000) [PIPTOOL]: Successfully added [Server] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0004: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0005: (#40000) [PIPTOOL]: Successfully added [BES_SQLAuth] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0006: (#40000) [PIPTOOL]: Successfully added [AttachServer_Local] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0007: (#40000) [PIPTOOL]: Successfully added [AttachServer_Remote] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0008: (#40000) [PIPTOOL]: Successfully added [MDS] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0009: (#40000) [PIPTOOL]: Successfully added [SyncServer] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0010: (#40000) [PIPTOOL]: Successfully added [Router] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0011: (#40000) [PIPTOOL]: Successfully added [ITAdmin] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0012: (#40000) [PIPTOOL]: Successfully added [SlipStream] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0013: (#40000) [PIPTOOL]: Successfully added [MSS] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0014: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0015: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0016: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0017: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0018: (#40000) [PIPTOOL]: Successfully added [AdminService] to the feature list. Component [BlackBerry administration].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0019: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry administration].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0020: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry administration].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0021: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry administration].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0022: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry administration].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0023: (#40000) [PIPTOOL]: Successfully added [BASDesktop] to the feature list. Component [BlackBerry Web Desktop Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0024: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Web Desktop Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0025: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Web Desktop Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0026: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Web Desktop Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0027: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Web Desktop Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0028: (#40000) [PIPTOOL]: Successfully added [BMSA] to the feature list. Component [BlackBerry Monitoring Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0029: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Monitoring Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0030: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Monitoring Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0031: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Monitoring Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0032: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Monitoring Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0033: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry SIP Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0034: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry SIP Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0035: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry SIP Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0036: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry SIP Server].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0037: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry SIP Connector].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0038: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry SIP Connector].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0039: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry SIP Connector].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0040: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry SIP Connector].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0041: (#40000) [PIPTOOL]: Successfully added [MDSS] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0042: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0043: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0044: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0045: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0046: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry MDS Integration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0047: (#40000) [PIPTOOL]: Successfully added [BES_SQLAuth] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0048: (#40000) [PIPTOOL]: Successfully added [BBManager] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0049: (#40000) [PIPTOOL]: Successfully added [Utilities] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0050: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0051: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0052: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0053: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Manager].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0054: (#40000) [PIPTOOL]: Successfully added [AttachServer_Remote] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0055: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0056: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0057: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0058: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0059: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Attachment Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0063: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Router].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0065: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Router].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0066: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Router].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0068: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [BlackBerry MDS Connection Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0070: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry MDS Connection Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0072: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry MDS Connection Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0074: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [IBM® Lotus® Sametime®].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0075: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [IBM® Lotus® Sametime®].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0077: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [IBM® Lotus® Sametime®].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0079: (#40000) [PIPTOOL]: Successfully added [BBIM] to the feature list. Component [Novell® GroupWise® Messenger].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0082: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [Novell® GroupWise® Messenger].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0084: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [Novell® GroupWise® Messenger].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0086: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [Microsoft® Office Live Communications Server 2005 (Office Communicator)].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0088: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [Microsoft® Office Live Communications Server 2005 (Office Communicator)].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0091: (#40000) [PIPTOOL]: Successfully added [BBIM] to the feature list. Component [BlackBerry Collaboration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0093: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Collaboration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0095: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry Collaboration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0096: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Collaboration Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0097: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry MailStore Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0098: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry MailStore Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0099: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [BlackBerry MailStore Service].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0101: (#40000) [PIPTOOL]: Successfully added [BMSU] to the feature list. Component [BlackBerry Monitoring Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0103: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Monitoring Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0105: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Monitoring Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0107: (#40000) [PIPTOOL]: Successfully added [BlackBerryController] to the feature list. Component [Microsoft® Office Communications Server 2007].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0108: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [Microsoft® Office Communications Server 2007].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0109: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [Microsoft® Office Communications Server 2007].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0110: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [Microsoft® Office Communications Server 2007].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0112: (#40000) [PIPTOOL]: Successfully added [MDSAdminConLink] to the feature list. Component [].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0114: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0116: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0118: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [BlackBerry Administration Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0119: (#40000) [PIPTOOL]: Successfully added [Docs] to the feature list. Component [BlackBerry Administration Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0121: (#40000) [PIPTOOL]: Successfully added [BESConfig] to the feature list. Component [BlackBerry Administration Console].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0123: (#40000) [PIPTOOL]: Successfully added [BMSI] to the feature list. Component [Use Active Directory authentication].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0125: (#40000) [PIPTOOL]: Successfully added [Mandatory] to the feature list. Component [Use Active Directory authentication].
[30000] (05/11 11:12:56.562):{0x8BC} <6>May 11 11:12:56 crc_bbnode {0x8B4} 0127: (#40000) [PIPTOOL]: Finished to initialize the components.
[30000] (05/11 11:12:58.186):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0129: (#30000) [PIPTOOL]: Leaving CAccountPopup.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0130: (#30000) [PIPTOOL]: Found GenuineIntel processor.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0131: (#30000) [PIPTOOL]: Found 32 bit processor.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0132: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0133: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0134: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0135: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0136: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Server] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0137: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Connector] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0138: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Integration Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0139: (#40000) [PIPTOOL]: Component: [BlackBerry Manager] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0140: (#40000) [PIPTOOL]: Component: [BlackBerry Attachment Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0141: (#40000) [PIPTOOL]: Component: [BlackBerry Router] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0142: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Connection Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0143: (#40000) [PIPTOOL]: Component: [IBM® Lotus® Sametime®] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0144: (#40000) [PIPTOOL]: Component: [Novell® GroupWise® Messenger] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0145: (#40000) [PIPTOOL]: Component: [Microsoft® Office Live Communications Server 2005 (Office Communicator)] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0146: (#40000) [PIPTOOL]: Component: [BlackBerry Collaboration Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0147: (#40000) [PIPTOOL]: Component: [BlackBerry MailStore Service] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0148: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Console] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0149: (#40000) [PIPTOOL]: Component: [Microsoft® Office Communications Server 2007] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0150: (#40000) [PIPTOOL]: Component: [] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0151: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0152: (#40000) [PIPTOOL]: Component: [Use Active Directory authentication] has been unselected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0153: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been selected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0154: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been selected.
[30000] (05/11 11:12:58.389):{0x8BC} <3>May 11 11:12:58 crc_bbnode {0x8B4} 0155: (#10000) [PIPTOOL]:SetInitialInstalled: Automatically selecting BAS Admin Console as one wasn't found in the domain.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0156: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been selected.
[30000] (05/11 11:12:58.389):{0x8BC} <3>May 11 11:12:58 crc_bbnode {0x8B4} 0157: (#10000) [PIPTOOL]:SetInitialInstalled: Automatically selecting BAS Web Desktop as one wasn't found in the domain.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0158: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been selected.
[30000] (05/11 11:12:58.389):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x8B4} 0159: (#40000) [PIPTOOL]: Set Component BlackBerry Manager to Disabled.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0160: (#30000) [PIPTOOL]: Component: [BlackBerry Manager] is currently disabled. Unselecting.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0161: (#30000) [PIPTOOL]: The setup program detected Java Runtime Version 1.5.0_15.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0162: (#30000) [PIPTOOL]: The setup program detected Java Home as C:\Program Files\Java\jre1.5.0_15.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0163: (#30000) [PIPTOOL]: The setup program detected Java Development Kit Version 1.5.0_15.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0164: (#30000) [PIPTOOL]: The setup program detected Java Home as C:\Program Files\Java\jdk1.5.0_15.
[30000] (05/11 11:12:58.389):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0165: (#30000) [PIPTOOL]: The setup program detected Java Runtime Version 1.6.0_07.
[30000] (05/11 11:12:58.592):{0x8BC} <5>May 11 11:12:58 crc_bbnode {0x8B4} 0166: (#30000) [PIPTOOL]: Entering init dialog for CLicenseDlg
[30000] (05/11 11:12:58.592):{0x8BC} <6>May 11 11:12:58 crc_bbnode {0x908} 0167: (#40000) [PIPTOOL]: Succeeded to retrieve the web server [www.blackberry.com], web folder [BEStac] from [E:\BlackBerry Enterprise Server 5.0.0\SLA.ini].
[30000] (05/11 11:13:00.419):{0x8BC} <6>May 11 11:13:00 crc_bbnode {0x908} 0168: (#40000) [PIPTOOL]: Successfully downloaded [SLA.ini], [C:\Program Files\Research In Motion\BlackBerry Enterprise Server\SLA\NewSLA\SLA.ini].
[30000] (05/11 11:13:00.419):{0x8BC} <6>May 11 11:13:00 crc_bbnode {0x908} 0169: (#40000) [PIPTOOL]: Not necessary to generate the download list as [E:\BlackBerry Enterprise Server 5.0.0\SLA.ini] is newer than or same as [C:\Program Files\Research In Motion\BlackBerry Enterprise Server\SLA\NewSLA\SLA.ini].
[30000] (05/11 11:13:00.419):{0x8BC} <6>May 11 11:13:00 crc_bbnode {0x908} 0170: (#40000) [PIPTOOL]: The source directory contains the most updated SLAs, no download is needed.
[30000] (05/11 11:13:15.235):{0x8BC} <5>May 11 11:13:15 crc_bbnode {0x8B4} 0171: (#30000) [PIPTOOL]: User Name: (Clark Realty), Organization: (Clark Realty Capital LLC), Country/Region: (United States)
[30000] (05/11 11:13:15.235):{0x8BC} <5>May 11 11:13:15 crc_bbnode {0x8B4} 0172: (#30000) [PIPTOOL]: Leaving CLicenseDlg.
[30000] (05/11 11:13:15.235):{0x8BC} <5>May 11 11:13:15 crc_bbnode {0x8B4} 0173: (#30000) [PIPTOOL]: Entering init dialog for CSetupTypeDlg
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0174: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0175: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0176: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0177: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0178: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Server] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0179: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Connector] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0180: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Integration Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <5>May 11 11:13:18 crc_bbnode {0x8B4} 0181: (#30000) [PIPTOOL]: Component: [BlackBerry Manager] is currently disabled. Unselecting.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0182: (#40000) [PIPTOOL]: Component: [BlackBerry Attachment Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0183: (#40000) [PIPTOOL]: Component: [BlackBerry Router] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0184: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Connection Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0185: (#40000) [PIPTOOL]: Component: [IBM® Lotus® Sametime®] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0186: (#40000) [PIPTOOL]: Component: [Novell® GroupWise® Messenger] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0187: (#40000) [PIPTOOL]: Component: [Microsoft® Office Live Communications Server 2005 (Office Communicator)] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0188: (#40000) [PIPTOOL]: Component: [BlackBerry Collaboration Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0189: (#40000) [PIPTOOL]: Component: [BlackBerry MailStore Service] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0190: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Console] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0191: (#40000) [PIPTOOL]: Component: [Microsoft® Office Communications Server 2007] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0192: (#40000) [PIPTOOL]: Component: [] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0193: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0194: (#40000) [PIPTOOL]: Component: [Use Active Directory authentication] has been unselected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0195: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been selected.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0196: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been selected.
[30000] (05/11 11:13:18.483):{0x8BC} <3>May 11 11:13:18 crc_bbnode {0x8B4} 0197: (#10000) [PIPTOOL]:SetInitialInstalled: Automatically selecting BAS Admin Console as one wasn't found in the domain.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0198: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been selected.
[30000] (05/11 11:13:18.483):{0x8BC} <3>May 11 11:13:18 crc_bbnode {0x8B4} 0199: (#10000) [PIPTOOL]:SetInitialInstalled: Automatically selecting BAS Web Desktop as one wasn't found in the domain.
[30000] (05/11 11:13:18.483):{0x8BC} <6>May 11 11:13:18 crc_bbnode {0x8B4} 0200: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been selected.
[30000] (05/11 11:13:18.483):{0x8BC} <5>May 11 11:13:18 crc_bbnode {0x8B4} 0201: (#30000) [PIPTOOL]: Leaving CSetupTypeDlg.
[30000] (05/11 11:13:18.686):{0x8BC} <5>May 11 11:13:18 crc_bbnode {0x8B4} 0202: (#30000) [PIPTOOL]: Entering init dialog for CDBInfoDlg
[30000] (05/11 11:13:26.992):{0x9E4} [PIPTOOL]: There are 88785MB space available on the disk of the data directory location.
[30000] (05/11 11:13:27.054):{0x9F0} CBESDBInstaller::CBESDBInstaller - working directory is [C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Init.Log]
[30000] (05/11 11:13:27.054):{0x9F0} Setting time zone offset in DB to: -5
[45059] (05/11 11:13:27.070):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections

30000] (05/11 11:13:27.085):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=master;Trusted_Connection=Yes
[30000] (05/11 11:13:27.085):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[45059] (05/11 11:13:27.132):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections
[30000] (05/11 11:13:27.148):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=master;Trusted_Connection=Yes
[30000] (05/11 11:13:27.148):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[45059] (05/11 11:13:27.179):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 100 connections
[30000] (05/11 11:13:27.194):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.194):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.194):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[45059] (05/11 11:13:27.210):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 100 connections
[30000] (05/11 11:13:27.210):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.210):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.210):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[45059] (05/11 11:13:27.241):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections
[30000] (05/11 11:13:27.257):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.257):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.257):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[45059] (05/11 11:13:27.273):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections
[30000] (05/11 11:13:27.273):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.273):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.273):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[30000] (05/11 11:13:27.304):{0x9F0} [PIPTOOL]: SELECT MailStoreType Exchange, FROM table ServerConfig. DoGetValue = 1, bExists = 1.
[45059] (05/11 11:13:27.319):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections
[30000] (05/11 11:13:27.319):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.319):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.319):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[45059] (05/11 11:13:27.335):{0x9F0} {ConnectionPool::InitializePool()}: Using connection pool with limit of 2 connections
[30000] (05/11 11:13:27.335):{0x9F0} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.335):{0x9F0} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:27.351):{0x9F0} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[30000] (05/11 11:13:27.351):{0x9F0} IsDbCurrent - Version from Database: 5.0
[30000] (05/11 11:13:27.351):{0x9F0} GetScriptDir - Scripts loading from: E:\BlackBerry Enterprise Server 5.0.0\Database\DBInstallScripts\SqlServer\
[30000] (05/11 11:13:27.366):{0x9F0} GetScriptDir - Scripts loading from: E:\BlackBerry Enterprise Server 5.0.0\Database\DBInstallScripts\SqlServer\
[30000] (05/11 11:13:27.413):{0x9F0} IsDbCurrent - Date from database [20090319], Date from script files [20090319]
[30000] (05/11 11:13:27.413):{0x9F0} IsDbCurrent - Schema is up to date
[30000] (05/11 11:13:27.413):{0x9F0} IsDbCurrent returned 0, IsDbCurrent flag = 1.
[30000] (05/11 11:13:27.616):{0x8BC} <6>May 11 11:13:27 crc_bbnode {0x8B4} 0203: (#45059) {ConnectionPool::InitializePool()}: Using connection pool with limit of 100 connections
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0204: (#30000) [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0205: (#30000) [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0206: (#35019) [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0207: (#30000) [PIPTOOL]: Cannot detect Standby Mode from the database
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0208: (#30000) [PIPTOOL]: Cannot detect Standby Mode from the registry
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0209: (#30000) [PIPTOOL]: Detected Standby mode of 0
[30000] (05/11 11:13:27.616):{0x8BC} <5>May 11 11:13:27 crc_bbnode {0x8B4} 0210: (#30000) [PIPTOOL]: Set StandBy to false.
[30000] (05/11 11:13:29.037):{0x8BC} <3>May 11 11:13:28 crc_bbnode {0x8B4} 0211: (#10000) CheckForDuplicateMachineEntries: No duplicate entries were found.
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0212: (#30000) VerifyVersions: server: CRC_BB - version: 5.0.0.126
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0213: (#30000) UpgradeReadyColumnExists: UpgradeReady column was found.
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0214: (#30000) PrepareForUpgrade: UpgradeReady column already exists.
[30000] (05/11 11:13:29.037):{0x8BC} <3>May 11 11:13:28 crc_bbnode {0x8B4} 0215: (#10000) PrepareForUpgrade: Server crc_bbnode could not be found in the ServerConfig table.
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0216: (#30000) UpgradeReadyColumnExists: UpgradeReady column was found.
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0217: (#30000) UpgradeReadyColumnExists: UpgradeReady column was found.
[30000] (05/11 11:13:29.037):{0x8BC} <5>May 11 11:13:28 crc_bbnode {0x8B4} 0218: (#30000) UpdateEAPServers: server: CRC_BB - version: 5.0.0.126 - upgrade flag: 5.0.0
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0219: (#30000) UpgradeReadyColumnExists: UpgradeReady column was found.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0220: (#30000) VerifyUpgradeReady: server: CRC_BB - upgrade ready: 5.0.0
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0221: (#30000) [PIPTOOL]: VerifyUpgradeReady returned true.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0222: (#30000) [PIPTOOL]: The machine name is 'CRC_BBNODE', length '10'
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0223: (#40000) [PIPTOOL]: Successfully completed DblCheckLongMachineName()
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0224: (#30000) ReadConfigurationFromDatabase: A BAS Admin Console was found in this BlackBerry Configuration Database.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0225: (#30000) ReadConfigurationFromDatabase: A BAS Webdesktop was found in this BlackBerry Configuration Database.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0226: (#30000) ReadConfigurationFromDatabase: No monitoring service was found in this BlackBerry Configuration Database.
[30000] (05/11 11:13:29.443):{0x8BC} <4>May 11 11:13:29 crc_bbnode {0x8B4} 0227: (#20000) The MDS-IS service was found in this BlackBerry Configuration Database.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0228: (#30000) [PIPTOOL]: Cannot detect Standby Mode by comparing database to current BES Name
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0229: (#30000) [PIPTOOL]: Set StandBy to false.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0230: (#30000) [PIPTOOL]: Attempting to call DoesAdminAccountExist.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0231: (#30000) [PIPTOOL]: BAS Admin password exists.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0232: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0233: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0234: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0235: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0236: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Server] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0237: (#40000) [PIPTOOL]: Component: [BlackBerry SIP Connector] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0238: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Integration Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0239: (#30000) [PIPTOOL]: Component: [BlackBerry Manager] is currently disabled. Unselecting.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0240: (#40000) [PIPTOOL]: Component: [BlackBerry Attachment Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0241: (#40000) [PIPTOOL]: Component: [BlackBerry Router] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0242: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Connection Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0243: (#40000) [PIPTOOL]: Component: [IBM® Lotus® Sametime®] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0244: (#40000) [PIPTOOL]: Component: [Novell® GroupWise® Messenger] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0245: (#40000) [PIPTOOL]: Component: [Microsoft® Office Live Communications Server 2005 (Office Communicator)] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0246: (#40000) [PIPTOOL]: Component: [BlackBerry Collaboration Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0247: (#40000) [PIPTOOL]: Component: [BlackBerry MailStore Service] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0248: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Console] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0249: (#40000) [PIPTOOL]: Component: [Microsoft® Office Communications Server 2007] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0250: (#40000) [PIPTOOL]: Component: [] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0251: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0252: (#40000) [PIPTOOL]: Component: [Use Active Directory authentication] has been unselected.
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0253: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been selected.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0254: (#30000) [PIPTOOL]: SQL Server: (crc_sql), DB Name: (BESMgmt), DB Auth: (Windows (Trusted))
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0255: (#30000) [PIPTOOL]: Leaving CDBInfoDlg.
[30000] (05/11 11:13:29.443):{0x8BC} <5>May 11 11:13:29 crc_bbnode {0x8B4} 0256: (#30000) [PIPTOOL]: Entering init dialog for CDBInfoAdvancedDlg
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0257: (#40000) [PIPTOOL]: Loaded values for DB advanced dlg: Failover 0-[].
[30000] (05/11 11:13:29.443):{0x8BC} <6>May 11 11:13:29 crc_bbnode {0x8B4} 0258: (#40000) [PIPTOOL]: Loaded values for DB advanced dlg: DP [0], Port 1433 [0].
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0259: (#40000) [PIPTOOL]: About to apply values for DB advanced dlg: Failover 0-[], Port 0-[1433].
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0260: (#40000) [PIPTOOL]: Removed SQL failover machine name.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0261: (#40000) [PIPTOOL]: Applied static SQL port value of [1433].
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0262: (#30000) [PIPTOOL]: Leaving CDBInfoAdvancedDlg.
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0263: (#30000) [PIPTOOL]: Entering init dialog for CWhichInstallDlg
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0264: (#30000) [PIPTOOL]: ObtainListOfBESInstances found row [Id=1] in ServerConfig table with 1 corresponding rows in ServerInstanceV.
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0265: (#30000) [PIPTOOL]: ObtainListOfBESInstances adding BES server [Id=1, MachineName=CRC_BB, P/S=1/0] to list.
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0266: (#30000) [PIPTOOL]: ObtainListOfBESInstances determined list of 1 BES instances.
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0267: (#30000) [PIPTOOL]: In WhichInstallDlg, 1 BES instances were determined to be suitable as a primary for this core BES with existing database.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0268: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been selected.
[30000] (05/11 11:13:31.472):{0x8BC} <5>May 11 11:13:31 crc_bbnode {0x8B4} 0269: (#30000) [PIPTOOL]: Component: [BlackBerry Manager] is currently disabled. Unselecting.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0270: (#40000) [PIPTOOL]: Component: [BlackBerry Attachment Service] has been selected.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0271: (#40000) [PIPTOOL]: Component: [BlackBerry Router] has been selected.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0272: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Connection Service] has been selected.
[30000] (05/11 11:13:31.472):{0x8BC} <6>May 11 11:13:31 crc_bbnode {0x8B4} 0273: (#40000) [PIPTOOL]: Component: [BlackBerry MailStore Service] has been selected.
[30000] (05/11 11:13:40.200):{0x8BC} <6>May 11 11:13:40 crc_bbnode {0x8B4} 0274: (#40000) [PIPTOOL]: Component: [BlackBerry Administration Console] has been selected.
[30000] (05/11 11:13:40.200):{0x8BC} <6>May 11 11:13:40 crc_bbnode {0x8B4} 0275: (#40000) [PIPTOOL]: Component: [BlackBerry Web Desktop Manager] has been selected.
[30000] (05/11 11:13:40.200):{0x8BC} <6>May 11 11:13:40 crc_bbnode {0x8B4} 0276: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0277: (#30000) [PIPTOOL]: Set StandBy to true.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0278: (#40000) [PIPTOOL]: Component: [BlackBerry Enterprise Server] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0279: (#30000) [PIPTOOL]: Component: [BlackBerry Manager] is currently disabled. Unselecting.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0280: (#40000) [PIPTOOL]: Component: [BlackBerry Attachment Service] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0281: (#40000) [PIPTOOL]: Component: [BlackBerry Router] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0282: (#40000) [PIPTOOL]: Component: [BlackBerry MDS Connection Service] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0283: (#40000) [PIPTOOL]: Component: [BlackBerry MailStore Service] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0284: (#40000) [PIPTOOL]: Component: [BlackBerry Monitoring Console] has been unselected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0285: (#40000) [PIPTOOL]: Component: [] has been unselected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0286: (#40000) [PIPTOOL]: Component: [BlackBerry administration] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0287: (#40000) [PIPTOOL]: Component: [Use Active Directory authentication] has been selected.
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0288: (#40000) [PIPTOOL]: Successfully added [Utilities] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0289: (#40000) [PIPTOOL]: Successfully added [BlackBerryBackup] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0290: (#40000) [PIPTOOL]: Successfully added [Dispatcher] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0291: (#40000) [PIPTOOL]: Successfully added [FixMapiSvc] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0292: (#40000) [PIPTOOL]: Successfully added [HandheldCleanup] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0293: (#40000) [PIPTOOL]: Successfully added [IEMSTest] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <6>May 11 11:13:41 crc_bbnode {0x8B4} 0294: (#40000) [PIPTOOL]: Successfully added [SRPTest] to the feature list. Component [BlackBerry Enterprise Server].
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0295: (#30000) [PIPTOOL]: Leaving WhichInstallDlg.
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0296: (#30000) [PIPTOOL]: Setup Type: (BES), IM Proxy: (0), Standby Mode: (1)
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0297: (#30000) [PIPTOOL]: Entering init dialog for
[30000] (05/11 11:13:42.027):{0x8BC} <5>May 11 11:13:41 crc_bbnode {0x8B4} 0298: (#30000) [PIPTOOL]: Entering Generic License dialog.
[30000] (05/11 11:13:44.056):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0299: (#30000) [PIPTOOL]: Leaving .
[30000] (05/11 11:13:44.056):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0300: (#30000) [PIPTOOL]: Entering init dialog for CPreInstallDlg
[30000] (05/11 11:13:44.056):{0x8BC} <6>May 11 11:13:44 crc_bbnode {0x8B4} 0301: (#40000) [PIPTOOL]: DetectionLib is Disabled.
[30000] (05/11 11:13:44.056):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0302: (#30000) [PIPTOOL]: Pre-install skipping Exchange permissions thread but going to DisplayExchPermissions for SendAs check.
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: LDAPBrowser attempting GetDCInfo for domain [clarkrealty.com]
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: LDAPBrowser GetDCInfo succeeded for domain [clarkrealty.com].
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: LDAPBrowser GetDCInfo successfully determined values: SrchBase [DC=clark,DC=com], ServerURL [ldap://crc_a.clarkrealty.com:389], ServerAddr [crc_arlington.clarkrealty.com], DomainName [clarkrealty.com]
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: StartLDAPSession successfully starts an LDAP session on server [crc_arlington.clarkrealty.com:389]
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: SetLDAPSessionOptions sets session version to [3]
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: SetLDAPSessionOptions sets max return entries to [1]
[30000] (05/11 11:13:44.056):{0x8B4} [PIPTOOL]: ConnectToLDAPServer connects to LDAP server
[30000] (05/11 11:13:44.072):{0x8B4} [PIPTOOL]: BindToLDAPServer succeeds to ldap_bind_s to LDAP server
[30000] (05/11 11:13:44.259):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0303: (#30000) [PIPTOOL]: Pre-install gets Exchange permissions callback, L=1.
[30000] (05/11 11:13:44.259):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0304: (#30000) [PIPTOOL]: Pre-install about to determine SendAs permsssions, start with computer FQDN of [CRC_BBNODE.CLARKREALTY.COM].
[30000] (05/11 11:13:44.259):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0305: (#30000) [PIPTOOL]: Pre-install about to determine SendAs permsssions, extracted domain of [clarkrealty.com].
[30000] (05/11 11:13:44.259):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0306: (#30000) [PIPTOOL]: Pre-install about to determine SendAs permsssions, full user name is [CRC_DOM\bbadmin].
[30000] (05/11 11:13:44.290):{0x8B4} [PIPTOOL]: SimpleLDAPSearch succeeds with ldap_search_s, search base [DC=clarkrealty,DC=com] filter [(sAMAccountName=bbadmin)]
[30000] (05/11 11:13:44.290):{0x8B4} [PIPTOOL]: SimpleLDAPSearch returned count of 1
[30000] (05/11 11:13:44.290):{0x8B4} [PIPTOOL]: SimpleLDAPSearch found attribute [distinguishedName]=[CN=BBadmin,CN=Users,DC=clarkrealty,DC=com]
[30000] (05/11 11:13:44.290):{0x8B4} [PIPTOOL]: EndLDAPSession successfully ends an LDAP session
[30000] (05/11 11:13:44.946):{0x8B4} [PIPTOOL]: Found SendAs permission from [CRC_DOM\bbadmin]
[30000] (05/11 11:13:44.946):{0x8B4} [PIPTOOL]: Found SendAs permission from [CRC_DOM\UnityMsgStoreSvc]
[30000] (05/11 11:13:44.946):{0x8B4} [PIPTOOL]: Found SendAs permission from [CRC_DOM\UnityMsgStoreSvc]
[30000] (05/11 11:13:45.071):{0x8BC} <5>May 11 11:13:44 crc_bbnode {0x8B4} 0307: (#30000) [PIPTOOL]: Pre-install found SendAs permission from user [CRC_DOM\bbadmin] in domain [DC=clarkrealty,DC=com].
[30000] (05/11 11:13:46.086):{0x8BC} <5>May 11 11:13:46 crc_bbnode {0x8B4} 0308: (#30000) [PIPTOOL]: Leaving CPreInstallDlg.
[30000] (05/11 11:13:46.086):{0x8BC} <5>May 11 11:13:46 crc_bbnode {0x8B4} 0309: (#30000) [PIPTOOL]: Entering init dialog for HighAvailabilitySettingsDlg
[30000] (05/11 11:13:46.289):{0x8BC} <5>May 11 11:13:46 crc_bbnode {0x8B4} 0310: (#30000) [PIPTOOL]: Considering server [crc_bb] for addition to High availability settings dialog ... it is version [5.0.0.126]
[30000] (05/11 11:13:50.145):{0x8BC} <5>May 11 11:13:50 crc_bbnode {0x8B4} 0311: (#30000) [PIPTOOL]: ServerConfigId = 1. Setting BES Name to crc_bb
[30000] (05/11 11:13:50.145):{0x8BC} <5>May 11 11:13:50 crc_bbnode {0x8B4} 0312: (#30000) [PIPTOOL]: Leaving HighAvailabilitySettingsDlg.
[30000] (05/11 11:13:50.145):{0x8BC} <5>May 11 11:13:50 crc_bbnode {0x8B4} 0313: (#30000) [PIPTOOL]: Entering init dialog for CInstallationInfoDlg
[30000] (05/11 11:13:55.016):{0x8BC} <5>May 11 11:13:54 crc_bbnode {0x8B4} 0314: (#30000) [PIPTOOL]: InstallationInfo -Account: (CRC_DOM\bbadmin), Install Folder: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\), Log Folder: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\), BES Name: (crc_bb)
[30000] (05/11 11:13:55.016):{0x8BC} <3>May 11 11:13:54 crc_bbnode {0x8B4} 0315: (#10000) [PIPTOOL]: Checking available disk space now for folder: (C:\Program Files\Research In Motion\BlackBerry Enterprise Server\).
[30000] (05/11 11:13:55.016):{0x8BC} <5>May 11 11:13:54 crc_bbnode {0x8B4} 0316: (#30000) [PIPTOOL]: There are 54298MB space available on the disk of the selected data directory location.
[30000] (05/11 11:13:55.016):{0x8BC} <5>May 11 11:13:54 crc_bbnode {0x8B4} 0317: (#30000) [PIPTOOL]: Leaving CInstallationInfoDlg.
[30000] (05/11 11:13:55.016):{0x8BC} <5>May 11 11:13:54 crc_bbnode {0x8B4} 0318: (#30000) [PIPTOOL]: Entering init dialog for CSummaryDlg
[45059] (05/11 11:13:55.781):{0x8B4} {ConnectionPool::InitializePool()}: Using connection pool with limit of 100 connections
[30000] (05/11 11:13:55.797):{0x8B4} [ENV] [DB] Connection String = Server=crc_sql;Database=BESMgmt;Trusted_Connection=Yes
[30000] (05/11 11:13:55.797):{0x8B4} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.3068; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (05/11 11:13:55.797):{0x8B4} [ENV] [DB] Database Schema Version: 5.0.0 <5.0.2009.03.19>
[40000] (05/11 11:13:55.797):{0x8B4} Connected to BESMgmt successfully.
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0319: (#30000) [PIPTOOL]: Leaving CSummaryDlg.
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0320: (#30000) [PIPTOOL]: Entering init dialog for
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0321: (#30000) [PIPTOOL]: Preserving files...
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0322: (#30000) [PIPTOOL]: Setting ConfigDbExists flag.
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0323: (#30000) [PIPTOOL]: Attempting to remove the HA links.
[30000] (05/11 11:13:55.828):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0324: (#30000) [PIPTOOL]: Using parameters: crc_sql, BESMgmt, , , 0, 1433, CRC_BBNODE, False
[20000] (05/11 11:13:55.828):{0x8B4} [CRC_BBNODE] was not found in ServerConfig table.
[30000] (05/11 11:13:56.031):{0x8BC} <5>May 11 11:13:55 crc_bbnode {0x8B4} 0325: (#30000) [PIPTOOL]: Could not remove HA links.
[30000] (05/11 11:13:56.437):{0x8BC} <4>May 11 11:13:56 crc_bbnode {0x8B4} 0326: (#25111) ODBCRecord:oGetFirstValue: Duplicate entry exists
[30000] (05/11 11:13:56.437):{0x8BC} <4>May 11 11:13:56 crc_bbnode {0x8B4} 0327: (#25000) ODBCRecord:oGetFirstValue: COM Error 0x80040E2F - IDispatch error #3119 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "Cannot insert duplicate key row in object 'dbo.BASServiceInstances' with unique index 'IX_BASServiceInstances_Name'." - Command ""
[30000] (05/11 11:13:56.437):{0x8BC} <4>May 11 11:13:56 crc_bbnode {0x8B4} 0328: (#20000) [ODBCRecord:oGetFirstValue] SQL = "calling proc BESAddStandby".
[30000] (05/11 11:13:56.437):{0x8BC} <4>May 11 11:13:56 crc_bbnode {0x8B4} 0329: (#20000) [ODBCRecord:oGetFirstValue] DATA = "ServerConfigId[1] MachineName[CRC_BBNODE] ServiceName[crc_bb] ".
[30000] (05/11 11:13:56.437):{0x8BC} <3>May 11 11:13:56 crc_bbnode {0x8B4} 0330: (#10000) [PIPTOOL]: Error! Unable to add standby BES.
[30000] (05/11 11:13:58.904):{0x8BC} <3>May 11 11:13:58 crc_bbnode {0x8B4} 0331: (#10000) [PIPTOOL]: Executing stop from .
[30000] (05/11 11:13:58.904):{0x8BC} <5>May 11 11:13:58 crc_bbnode {0x8B4} 0332: (#30000) [PIPTOOL]: Attempting to copy logs from "C:\DOCUME~1\bbadmin\LOCALS~1\Temp\1\install_log.txt" to "C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer\install_log.txt"
[40000] (05/11 11:13:58.919):{0x8BC} LogReceiver: Code on closing = 10038
[30000] (05/11 11:13:58.919):{0x8BC} [DIAG] EVENT=Unregister_thread, THREADID=0x8BC, THREADNAME="InstLogReceiver"
====== END OF LOG ======

solution to error you are seeing: KB16301 - BES 5.0 installation fails with the error "SQL query failed, see logs ..."

Be sure to not delete any of the primary /active names.

In addition to the info in that KB Article that says:

1. Remove all the records in the 'BASServiceInstances' table that have an NT or Domino Name equivalent to the value in the 'Name' field.
2. Remove all the records in the 'IMConfig' table that have an NT or Domino Name equivalent to the value in the 'MachineName' field.
3. Remove all the records in the 'MDSConfig' table that have an NT or Domino Name equivalent to the value in the 'MachineName' field.

You should also Remove all the records in the 'BASServers' table that have an NT or Domino Name equivalent to the value in the 'MachineName' field.

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There is no high availability options as it stands right now....the only options that include the "phantom" server are showed in the attachment

Attached Thumbnails

 

I'm not sure I understand your last comment. The KB I pointed to indicates you need to go into the SQL database and make changes ...

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apologies, that was posted before i saw your reply, am editing the tables now

ah, cool. Let us know how it goes.

__________________
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I deleted the entry in the BASServiceinstance and the other two tables only had NULL entries. After deleting them I tried to reinstall but got the same error....not being too familiar w/SQL, is there a service I have to restart so the table changes are reflected?

At this point I'd recommend contacting RIM and they should be able to provide you with an appropriate script to clean up the database. Unfortunately something else is causing a problem that isn't being identified in the logs ... so it would just be a guessing game at this point (which I wouldn't recommend doing).

Bite the bullet, call T-Support, explain the exact situation and indicate that you read KB16301 and would like a script to clean out the orphaned information in the database.

It is your best option.

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Yeah...i'm thinking so as well, because i'm going through and seeing a lot entries of the previous server...thanks for all the help

Please let us know if / what you get for a response. This is definitely a big issue ... especially from a DR perspective!

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Got the script from RIM and ran it and all worked well....except for one thing...the administration console is only on one of our two servers....meaning...if the primary goes down (which houses the BAS)...we will be unable to administer our BES just running on the standby...do you know of any way to get the console on our standby BES? We had this on our previous setup, so I know it's possible...but when I do the install...it doesn't install it on the local server...it just uses the console that's already established.

Care to share the script?

Personally, I'd go back to them and indicate the scenario ... I'm not sure what the script does ... perhaps it didn't do a total cleanup?

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It did a total cleanup...there was a problem w/our DNS host name of the machine...turns out that this version of the BES doesn't like underscores to be put into the hostname...so the work around was to go to the following registry key


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\Start Param Number 0

And change the hostname with the IP address, and restart the administration service. Pretty important though, is after you restart the admin service, to open task manager and to observe the BAS-AS.exe process, and make sure that the memory usage hits about 300 k....if not...take a look in the logs to see what the issue is, but if it hits up there, you're good to go.