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Emails not reconciling
 
  #1 (permalink)  
Old 05-05-2010, 12:11 PM
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Join Date: Mar 2009
Location: UK
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Default Emails not reconciling

Hi Guy's

I have a customer who has one users who's BlackBerry will not reconcile read messages. All other users are OK.

They have;

BES 4.1.7
Exchange 2007 SP1
CDO /MAPI tool 6.5.8131

We have tried re-activating the device to no avail.

It looks like it could be a MAPI issue but i don't understand why it's only affecting one user.

I am seeing the following erros over and over again in the MAGT log

[40719] (05/05 01:42:26.494):{0xDCC} {user.email} GetFolderIDFromList No folder ID in list for EntryID
[40599] (05/05 01:42:26.494):{0xDCC} {user.email} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1140075142

Any help would be greatly appreciated
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Old 05-08-2010, 09:00 AM
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Is it only read marks that don't reconcile? do deletions / moves / sent messages reconcile?

What HH & OS does the user have?
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Old 05-12-2010, 06:18 AM
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Join Date: Mar 2009
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Default Reconciliation

Nothing seems to reconcile, it seems to be an issue with Cached exchange mode being used, if you put outlook into on-line mode this resolves the issue. But all the other users in the organisation are using cached mode without issue?
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Old 05-12-2010, 07:54 AM
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Close Outlook, delete the .OST file for the profile, and then open Outlook again.

It'll automatically recreate the OST.
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Old 05-14-2010, 05:39 AM
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Join Date: Mar 2009
Location: UK
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Default Reconciliation

already tried creating a new mapi profile and deleting the ost.
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Old 05-15-2010, 08:20 AM
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Next thing I would do is try moving the mailbox. If everyone else has no problem then it has to be specific to this persons mailbox.
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