I just setup BESX for the first time and I am trying to figure out how to access my files on our file server. I can use the domain admin login to view them, however my username and password do not function.

I'm sure the fix is easy and any help woud be appreciated.

David

Are you able to access the share from your desktop using user credentials?

Yes. I am a member of a ADUC user group that has permission to the network share.

Should the user be added seperately to the share?

David

Access is based on NTFS permissions. So if the user has access, he should be able to access it on their device. They will be prompted for login in the application.

Now if you want to send a file from the share, the besadmin account will need access as well.

In case you are running BES on a windows domain controller, I think this might be because of the windows permissions:
"Ordinary" users do not have the permission to log on locally to a DC machine, whereas besadmin has. and it seems that BES does sth like this (or is it "logon as a service"). So, instead of ripping a big hole by allowing all users to log on locally to the dc, I would suggest creating another user for remote file access and grant this user the said permission... at least thats the best what comes to my mind.

Our BESX is not on a domain controller. It actually runs on the same server that handles OWA.

I myself am a domain admin and I can browse files. No one else can despite the fact that they can from their PC's.

David

Allow log on locally is required. Take a look at KB21948 (KB21948-Allow Log on Locally permission is required for BlackBerry smartphone users on the BlackBerry Enterprise Server in order to use Remote File Access).

That fixed it thank you!!