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Contact Sync via BES 4.1.6 and 9000's
 
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Old 04-29-2010, 04:55 PM
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Join Date: Feb 2009
Location: Toronto
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Default Contact Sync via BES 4.1.6 and 9000's

We're currently running BES 4.1.6.23 with a few hundred users. Recently, we have had a number of reports from users that are complaining about new contacts not showing up on their BlackBerry Devices. When we investigate we find that the BlackBerry is missing a number of new entries.

- We have only had complaints from Bold 9000 users.
- These issues are independent of Device software versions.
- Wipe and re-activation always solves the issues.

The problem is that the majority of our users have contacts numbering in the thousands and we could very well have an issue on our hands that spans more than the handful of instances we know about. While re-activating fixes it, we are not sure yet if it is a permanent fix and our superiors want a reason as to why this is happening.

I'm kind of stumped as to where to go with this. I don't think it's a device issue. If it was a network issue, then mail/browsing/calendar would be giving us problems too. The only thing I can conclude, is that its a BES issue.

Does anyone have any clue as to how to proceed with this problem?
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Old 04-29-2010, 09:20 PM
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Join Date: Dec 2008
Location: West Michigan
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Do contacts sync from the device to the mail client?

If you use the RSET command from the Address Book options screen to the contacts sync back ok?
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