Ok, I went to the Blackberry Support forums with no help. Let's see what you guys can do.

Same domain, different organization units, multiple exchange servers. I had zero problems activating my device, however I cannot activate other devices.

(I have removed company identification for security purposes)


I've highlighted the differences.

When running IEMSTest against my account, I get this:

D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>iemstes
t
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - besadmin

Name1: Opening message store using
/o=OURDOMAIN/ou=PERSONAL1/cn=Recipients/cn=greeng
/o=OURDOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Config
uration/cn=Servers/cn=EXCHANGESERVER1/cn=Microsoft Private MDB
Name1: Mailbox opened successfully
Name1: Root Folder opened successfully
Name1: Folder created successfully
Name1: Test folder deleted successfully
Name1: MAPI test completed successfully
Name1: CDO Server Name: EXCHANGESERVER1
Name1: CDO Mailbox DN: /o=OURDOMAIN/ou=PERSONAL1/cn=Recipients/cn=greeng
Name1: CDO logon successful
Name1: Get default calendar folder successful
Name1: Get calendar folder name successful: 'Calendar'
Name1: CDO test completed successfully
Name1: Active Directory permissions test completed successfully

D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>



When running IEMSTest against a account I wish to activate:



D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>iemstes
t
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Vers
ion 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - besadmin

Name2: Opening message store using
/o=OURDOMAIN/ou=PERSONAL2/cn=Recipients/cn=prietom
/o=OURDOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Config
uration/cn=Servers/cn=EXCHANGESERVER2/cn=Microsoft Private MDB
Name2: Mailbox opened successfully
Name2: Root Folder opened successfully
Name2: Failed to create a folder in mailbox
Name2: CDO Server Name: EXCHANGESERVER2
Name2: CDO Mailbox DN: /o=OURDOMAIN/ou=PERSONAL2/cn=Recipients/cn=prietom
Name2: CDO logon successful
Name2: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning = I
Dispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
Name2: CDO test failed
Name2: Active Directory permissions test completed successfully

D:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility>
-------------------------------------------------------

Now, furthermore I've attempted to change the Microsoft Exchange Server name in which the MAPI profile looks to from what the original is (in this case, EXCHANGESERVER1) to say (EXCHANGESERVER2). And the error is that it cannot resolve the hostname.

I can ping EXCHANGESERVER2 by name, and by IP fine. However, it is not found via BES.

Suggestions?

Make sure that you have the proper permissions set for each Exchange Server you wish to activate users on. That seems to be the issue.

MAPi is very old and probably uses WINS by default rather than DNS.

Have you tried using the FQDN of EXCHANGESERVER2 when modifying the MAPI profile. Or perhaps check you can do a "net view \\EXCHANGESERVER2" from a command prompt to make sure name resolution is working.

Hi

We have an EBS setup with BES Express 5.0.2 installed on the same server as the Exchange component.

When I run the IEMSTest tool I also get a failure with the CDO. I have ran a successful net view as you would expect with the BES and Exchange sharing the same server.

If its permissions that are still an issue then I have no idea were the problem lies.

Any assistance appreciated

USER NAME: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning = I
Dispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
USER NAME: CDO test failed

see above that where it says "Name2: Failed to create a folder in mailbox". that means it doesnt have write access to the mailbox.

__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

Hi RadHaz75, I probably caused a bit of confusion by saying my error was almost identical to that above. Its only the CDO part that fails. See below.

All folders appear to be created correctly. The services originally were running under the domain admin account however I have changed the services to now run under the BESAdmin account however im struggling to get the Blackberry Mail Store Service to run under the BESAdmin account as this fails to start.

Im not sure how relevent it is but I have a lot of Kerberos errors in the logs. Additionaly when I try to Activate devices the email with the .dat attachment remains in the users mailbox.

Any help greatfully appreaciated as ive been working on this for days without making progress.

User: Opening message store using
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Recipients/cn=user
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Configuration/cn=Servers/cn=MailServer/cn=Microsoft Private MDB
User: Mailbox opened successfully
User: Root Folder opened successfully
User: Folder created successfully
User: Test folder deleted successfully
User: MAPI test completed successfully
User: CDO Server Name: AEDXBEXC01
User: CDO Mailbox DN: /o=First Organization/ou=Exchange Administrative G
roup (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
User: CDO logon successful
User: CDO COM exception: Code = 80040705, WCode = 0505, Code meaning = I
Dispatch error #1285
Description = The Microsoft Exchange Server computer is not available. Eith
er there are network problems or the Microsoft Exchange Server computer is down
for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEP
ROVIDER(8004011D)]].
User: CDO test failed
User: Active Directory permissions test completed successfully
User: Initializing EWS Proxy... successful
User: Configuring User... successful
User: EWS calendar find request... failed