our bes has many IT policies--



one IT policy with PGP i must have some setting checked that is blocking reprogramming an existing user?



i can login to bas and reset password but when i try to program a bb with the existing email i get the "contact your system admin"



the settings on the BES 5.0 seem to require we always have a fresh unit- my old bes 4.1 would allow a unit with info to program on the bes-- not sure what i changed in security policies but now the unit must be new or freshly wiped.



an existing user on the NONpgp IT policy i can reset the password and program the user again successfully (as in if they lost their bb) all contacts sync to new handheld.



on the pgp side i cannot do this-- i have to erase the email in exchange and bes and wait for cache to clear if i want same email but then all emails and sync of address book is lost.. i end up making them a new email.



any idea what settings i have set incorrectly on the IT policy or is this within the PGP univ server?



thanks