the BES is most likely performing and LDAP query on the contact within your orgs AD. For whatever reason the BES cannot find an SMTP address to associate with that user so it returns their legacy exchange DN.
are the bes and exchange server these users are located on different domains? i had a similar issue where u would do a lookup from the device for a user (within our org but on a diff domain) and it would return the legacy exchange DN. i fixed it setting the LDAP stuff (mainly the basedn search query) in the registry according to one of rim's kb articles
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