Anyone have success activating BB's over their wifi network? I setup the OTA Wifi Settings via the BlackBerry Server config application. I see the ETP email hit the user's Exchange account, but it then errors out on the device during enterprise activation. I can't see any errors in logs either.

Am I missing something?

I have tried:
1. 9700 unlocked with an active SIM
2. 9700 unlocked without SIM

Both behave the same exact way. Turning on the mobile network allows the device to activate (with a new password of course).

Running 5.0.1 MR1

Has the device been previously activated or is it fresh out of the box?

When you say active SIM, is it a SIM with a BB data plan?

Yes it has been activated and Yes the SIM has a BES data plan on it.

When you attempt to EA does the device have all of the required service books as pushed by the carrier?

e.g. have you turned on the device with a carrier connection so it can grab the initial provisioning service books?

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I have tried all combinations of things. I just can't get it to work without enabling the mobile network.

Have you had any luck doing this? Any ideas/places to look for errors?

Here is a screenshot of the error.

Attached Thumbnails

 

Just got an AT&T 8900 to activate over wifi. No SIM and it was completely reset to factory. The only service books on the device were for wifi.

Looked like there was a DNS issue on my end.

so ... what did you change internally?

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Even though the activation address was reachable from the device, at some point it switches to the FQDN of the BES Server and uses that to complete activation. That internal FQDN was not able to resolved by the DNS server of the access point network.

I discovered this in the Wifi diagnostics screen. The hint that this was a problem was a cryptic DNSx error in the handheld log.

nice job!

Thanks for the explanation and glad it is working.

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Continued testing today and have been wildly unsuccessful. Haven't been able to get a single 9700 to activate. Wondering if OS 5.0 changed some things.

are they HH logs showing anything?

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Yeah. But no idea what they mean.

Here are the errors in order:
net.rim.activation - SNDE:0x1082
net.rim.gme - TEnr 1540426164
net.rim.activation - Sioe

well unfortunately that is about as useful to me as it is to you.

What do the BES logs say for these users (if anything)?

I wouldn't think the problem would be 5.0.

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I created a ticket for this as something doesn't seem right. Will update if they find anything.

AT&T has code in these devices that prevents this type of activation and flashing the device with another carriers handheld code won't get around it.

Try it with a T-Mo device and see I bet it will work. No matter what, it has to be activated at least once with a SIM card that has a data plan because the factory policy does not permit a WiFi activation directly out of the box. I tested this a bunch with the 9000's but haven't revisited it with the 9700. Let us know what you find.

Figuring out a bit more. The missing link is the Provisioning service book. It looks like this SB is needed to activate period.

I just pulled a Bold 9000 out of the drawer that had been activated a while back, reset to factory then used loader.exe to reloaded the latest OS on it. In addition to the 2 wifi service books, the provisioning service book is there. On the 9700, this is missing.

It looks like the 4.6 and 4.6.1 OS includes this SB by default. Wouldn't the factory reset or OS load remove it if it wasn't baked in. Everything else is gone. Device has no SIM in and it is ATT branded.

So where does that leave us?

One last test for the night on the 9700. Booted it up with a SIM, loaded all the Service Books properly. Reset it to Factory Defaults and the Provisioning[Provisioning] SB is gone!

This 9700 in particular is unlocked and unbranded.

Service books wouldn't be included by default ...

If you put a SIM in the 9700 so that it grabs the appropriate service books and then pull the SIM does it activate over Wi-Fi?

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Try this test and it should help your hypothesis:

Take a AT&T 9000 and a AT&T 9700 that have both been previously activated, remove the SIM cards from both then wipe both of the devices. Connect them (via a WiFi network that has access to your BES or BB router if serparate). Then attempt to EA each device.

From my testing I'm almost positive this will work with the 9000 but not the 9700.

That is exactly what I am seeing.

This is something that certain carriers implement to keep customers from using these devices in WiFi only mode (poor man's BlackBerry that uses serial bypass to hit the BlackBerry router directly instead of through the NOC). They don't want to subsidize a data device by $200-$300 and then have you not use it with a BB data plan....they just got sloppy and forgot to include it with the 9000 but it's back with the 9700. Try a T-Mobile phone and it works every time.

I guess these are the breaks of a carrier subsidized device.