Hello all,

I am starting to get some early adopters onto my BES environment, and for the initial stages I will handhold some of the new activations. Currently all those connecting are either coming from another BES or are currently BIS users that want to connect. Initially I will only be working with BIS - BES activations.

The users I will be working with tommorrow currently have a BIS configured connection to corporate OWA (Something i told them to setup whilst I was building BES) and therefore have their corporate email already in the MESSAGES folder. I need them to remove these emails (and I suspect any wire-synced calendar\Contact entries?) prior to Enterprise Activation otherwise there will be duplicates. However, they dont just have corporate emails in the MESSAGES folder they also will have personal BIS emails to, so deleting everything in MESSAGES is not an option.

Can you guys see if this is the process you would advocate.

1)Disable or delete the BIS connection to corporate email.
2)Perform a search on messages folder for any emails sent "to" corporate email address
3)delete these emails ONLY from handheld (This likely does not apply after you have disabled BIS connection anyway)
4)Delete Calendar and Contact entires (Not sure what to do with this section)
5)Activate and pre-populate

Any advice...
Tom

Are you wanting advice for a manual method or an automated, policy-based and firewall-based method? It seems like you may be willing to do a lot of hand-holding and this may not be a large number of users. If manual, do the following:

1) From the device, login to the Personal Email Setup application and/or BIS web portal and remove the work email account from their BIS configuration
2-4) I would simply recommend performing a security wipe on the device or clearing each of these respective databases using Backup/Restore > Advanced in Desktop Manager (Messages, Calendar, Address Book) - it's always good to start from scratch whenever possible
5) Not much else to comment on here

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