Hey guys,

I had an interesting case I figured I'd share with you guys and get your thoughts on.

The environment that we are dealing with is
Exchange 2007 sp
2 BES 4.1.6 MR4 in the same BlackBerry Domain
SQL server 2008

The issue, is that basically users are able to send email, update PIM data but are unable to receive email.What is happening is that the user's inbox is being de-selected for redirection. Instead of removing and then reactivating the users all you would need to do is re-enable the in box for email redirection. RIM has told us they will have a fix in 4.1.7 and 5.0.1. No dates were given though, although hopefully a quick fix will be released soon. We are not really sure what else it effects, or what causes the problem though. We suspect it has something to do with mass deletes on the BlackBerry.

This is kind of a work around that we are using.

This script attached that will notify you when the issue occurs and then you would be able to change the inbox settings without any user interaction.

You will need to modify the email.vbs script with your own server and email address values. Before running the logmonitor.bat you will need to download and install the BlackBerry Resource Kit from:
BlackBerry - BlackBerry Enterprise Server Resource Kit on to your BlackBerry Enterprise Server

Then you will need to save the 2 scripts to the LogMonitor folder.

What these scripts will do is:

LogMonitor.bat > This will monitor the BlackBerry Enterprise Server logs for the log line indicating this issue, and then will call the email.vbs script

email.vbs > This will send an email to a specified email address with a custom subject and body (which need to be edited first).

To change the inbox setting please perform the following steps:

1. Open the BlackBerry Manager
2. On the affected user, choose folders for re-direction
3. Re-enable the inbox

Attached Files

	email.vbs.txt (1.1 KB, 46 views)
	logmonitor.txt (591 Bytes, 47 views)

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

i have been having the EXACT issue and have been trying to ignore it (and reselect their inbox as it occurs). we are e2k3, sql 2000 and bes 4.1.6mr5.

you are my hero.

__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

coding is still somewhat beyond me, but how do you get it to pass which user needs the inbox checked to the email.vbs script?

__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

The BRK monitors the log files, when the log entry comes in it activates the email.vbs

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

what logging level do you have your stuff set to? i dont see any entries in my logs similar to the one youre monitoring for.

__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

This is really excellent info, thanks for sharing.

__________________
Si MCTS
Co-Owner
Port3101 - Your BES Connection

Don't forget, you can follow us on Twitter!!!

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.

oh


gimmie a few minutes

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

Logging level eh?

I'm not really sure what you mean by that. I've actually seen this problem on two different servers and that log entry generally showed up on both.

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

"Received PURGED_MESSAGE_LIST from device for user not enabled for purged message list processing"

will be the error you are going to get if it is the issue with large amounts of purged email and that causes the inbox to not be selected, as far as I can tell. ( I could be wrong) this is causing the issue with the inbox being turned off. Therefor, if you see this, the user's inbox will be un selected. If you don't see if, they are not having an issue.

If you know of a user who had the issue, go through the logs before you had to fix the user and you should see this log line.

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

Should be all set now

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

So am I right to assume this only happens if users have updated their folder redirection settings from default (Inbox and Sent Items)? Interesting to say the least, although I would suspect that we have perhaps less than 1% of our users who have updated this setting (I'm one of them ).

__________________
BCSA (4.1, 5.0) | BCSD (4.1)

The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.

I redirect Junk E-mail ... yes, that's right.

__________________
http://blog.port3101.org/hdawg/

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.

Hmm.. This happens to users who have no made any changes to folder redirection

__________________
MCSA 2003 +M MCITP | EMA
Who cares, RIM will just change how they do Cert's again

So that's why you never reply?

__________________
Si MCTS
Co-Owner
Port3101 - Your BES Connection

Don't forget, you can follow us on Twitter!!!

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.