Before trying this and possibly wasting my time, I wanted to see if anyone else has tried this. Here is the situation:

1. User got married and had an email address change (Oh how I wish we had generic ID's)
2. Needs to activate new address on BlackBerry
3. Has personal BIS accounts setup (no comments please)

Though I doubt that there would be a major issue in wiping and reactivating the device under the new account, I wanted to see if this can or has worked. I'm sure something critical is missing in my logic, but couldn't I do the following:

1. Delete old account from BES
2. Delete all local databases via DM
3. Delete all Desktop Service Books
4. Re-Activate

Nevermind... Old Encryption Keys on the BlackBerry would throw it for a loop, wouldn't it?

They key should, but there is an easier solution... Just add an SMTP address in Exchange, then change the primary SMTP address. After the IS refresh change to static mailbox ID. (the above assumes Exchange)

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What he said!

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Si MCTS
Co-Owner
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Did they just want their email address changed or their actual account name, as well?

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Both

What's your process on the account name? Do you change it in AD or do you create them a new account? If you simply rename it and add the new SMTP address to their account, you shouldn't have to worry about doing any wipes, etc. You may run into an issue with the BES caching the user's former directory informaton, in which case you actually may need to restart the BES to correct it (I don't believe a handheldcleanup.exe -u would help either, but it may be a less drastric approach to try first).

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The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.

It is my understanding that new accounts are created in AD and the old one disabled. I "believe" the old mail file is detached from the old Exchange account and re-attached to the new one.

Wow, that's harsh. We just rename and SMTP address.

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AUTIGER92
Exchange\Blackberry Admin
4 - BES Servers (4.1.6), 3 Exchange Organizations,
~1800 BB Users, and a headache.
War Eagle!!

Yeah, I agree with my Auburn brethren. I would recommend that you make the suggestion that they (the messaging/directory admins) look into a better way to deal with women (or men) getting married (united). Perhaps banning the ceremony completely would be a better route to take.

But seriously, and back to your question, based on the new account scenario, I would recommend wiping the device. Since it's not another BES, you may be able to get by on your above scenario, but I would use the additional time it takes to wipe a device and multiply that by your hourly rate and give them some hard figures as to why renaming an account in AD would be the preferred route to take when this scenario comes up. It makes things much easier from a desktop/laptop and home directory perspective as well, so perhaps work with those groups too (assuming they aren't your responsibilities as well).

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The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.