05-14-2009, 10:05 AM
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Join Date: Dec 2008
Location: Long Island
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KB17894 - Unable to log on to the BlackBerry Administration Service web console
KB17894 - Unable to log on to the BlackBerry Administration Service web console
Environment
- BlackBerry® Enterprise Server version 5.0
- BlackBerry Administration Service
- SDR301644
Overview
This article contains an overview of several causes that prevent users from being able to login to the BlackBerry Administration Service web console. A generic error for all of the causes below will show as the following:
The username, password, or domain is not correct. Please correct the entry.
Issue 1
If are experiencing this issue, the following log line appears in the BAS-AS log file:
{http-%2F10.200.26.82-443-1} [com.rim.bes.basplugin.activedirectory.ActiveDirectoryManagerBean] [INFO] [ADAU-1000] {u=SystemUser, t=32681} loginAsLdapUser failed to authenticate LDAP user=besadmin, realm=, kdc=Clock skew too great (37)
Note: The realm= and kdc= values will be unique to each environment.
For details on how to resolve this issue, see KB18177 - Unable To log on to BlackBerry Administration Service due to Clock Time Skew.
Issue 2
If you are experiencing this issue, the following log line appears in the BAS-AS log file:
[WARN] [BBAS-2015] {u=1, uc=-1, o=0, t=150975} _getExternalAuthenticatorId could not find external authenticator identifier - com.rim.bes.bas.usermanager.CouldNotFindExternalAuthenticatorIdException: Message: 'LOGIN ERROR: findExternalAuthenticatorIdLocal failed to login as LDAP user com.rim.bes.bas.pluginmanager.InvalidAuthenticationException: Message: 'LOGIN ERROR: loginAsLdapUser exception during authentication com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAuthenticationCredentialsLocal stored password could not be decrypted', nested exception: 'getAuthenticationCredentialsLocal stored password could not be decrypted'', nested exception: 'Message: 'LOGIN ERROR: loginAsLdapUser exception during authentication com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAuthenticationCredentialsLocal stored password could not be decrypted', nested exception: 'getAuthenticationCredentialsLocal stored password could not be decrypted''
For details on how to resolve this issue, see KB18161 - Unable to administer BlackBerry Administration Service after using the BlackBerry Server Configuration tabs.
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